Casino Manager

5 months, 1 week ago
Full-time
Lead
Operations
Duel Sistemas

Duel Sistemas

Duel Sistemas: Innovative software solutions for businesses.

Description

  • Run day-to-day casino operations end to end.
  • Oversee game launches, RTP configurations, limits, and game availability.
  • Monitor performance metrics such as GGR, hold, player behavior, and anomalies.
  • Own payments and withdrawals, ensuring fast processing and resolution of issues.
  • Work with risk and fraud tools to detect abuse, exploitation, and suspicious activity.
  • Manage player escalations, disputes, and edge cases.
  • Ensure promotions are implemented correctly and performing as intended.
  • Serve as the main point of contact for platform providers and key vendors.
  • Write SOPs, maintain controls, and close revenue leaks.

Requirements

  • Hands-on casino back-office experience with platforms such as SoftGamings, EveryMatrix, Pragmatic Hub, or similar.
  • Direct experience with RTP configurations, promo mechanics, withdrawals, and stuck payments.
  • Comfort working with crypto payments and related tools.
  • Startup or lean iGaming experience, rather than only Tier-1 regulated environments.
  • High attention to detail and a strong ownership mindset.
  • Ability to work independently without extensive hand-holding.

Interested in this position?

Apply directly on the company website

Apply Now

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