Privacy Program Optimization Manager – PrivacyPro

41 minutes ago
Full-time
Senior
Project and Program Management
Bluesight

Bluesight

Bluesight is a Medication Intelligence™ company that provides RFID-enabled solutions for hospital pharmacies to optimize medication management and prevent drug diversion.

Pharmaceuticals
51-250
Founded 2011
$37M raised

Description

  • Own engagement health across the full PrivacyPro customer portfolio and identify accounts at risk of disengagement.
  • Define and maintain engagement metrics covering case reviews, alert response and closure, active users, and workflow adherence.
  • Publish executive portfolio-health summaries and provide account updates to Customer Success Managers.
  • Diagnose underperforming accounts, lead interventions, and establish recurring customer touchpoints.
  • Scope and assign timeboxed Professional Services engagements such as workflow reviews, investigation support, and privacy health checks.
  • Equip Customer Success and Sales teams with adoption insights for QBRs, EBRs, and renewal discussions.
  • Develop and maintain the PrivacyPro Engagement Playbook, including cadences, intervention plans, and communication templates.
  • Lead webinars and customer content focused on privacy program maturity.
  • Communicate customer workflow issues and adoption gaps to Product and Engineering teams.

Requirements

  • Bachelor’s degree in health information management, healthcare administration, compliance, or a related field.
  • 5+ years of experience in healthcare privacy, compliance, or health information management within a hospital or health system.
  • Experience running, supporting, or auditing healthcare privacy programs, including access monitoring, breach investigation, and HIPAA compliance workflows.
  • Experience with patient privacy monitoring technology, EHR audit logs, access controls, and HIPAA/HITECH requirements preferred.
  • Experience in customer engagement, account management, or implementation within healthcare or hospital systems.
  • CHPC, CHC, CIPP/US, or RHIA certification preferred.
  • Active involvement in privacy or compliance organizations such as AHIMA or HCCA preferred.
  • Ability to build relationships with privacy officers, compliance leaders, and health information management teams.
  • Strong data analysis, communication, presentation, facilitation, and portfolio-management skills.
  • Ability to work with customers and teams across the continental United States.

Benefits

  • Competitive salary.
  • Unlimited vacation days.
  • Generous insurance coverage.
  • 401(k) program with company match.
  • Collaborative, growth-oriented work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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