Director, Workforce Management

53 minutes ago
Full-time
Executive
Operations
Clover Health

Clover Health

Clover Health is a data-focused health insurance company that is revolutionizing the Medicare Advantage space by integrating innovative technology into its plans. With a focus on optimizing medical outcomes and reducing costs, Clover Health uses analyt...

Insurance
251-1K
Founded 2014
$925M raised

Description

  • Own the end-to-end CCV workforce plan, translating growth targets into hiring, onboarding, and readiness goals.
  • Establish forecasting, reporting, and metrics covering recruiting conversion, onboarding timelines, attrition, training capacity, and clinician readiness.
  • Develop a scalable clinician onboarding model in partnership with Clinical, Talent, IT, and Operations.
  • Design the leadership structure and capacity model for preceptors, clinical leads, onboarding cohorts, and frontline managers.
  • Own workforce performance management across attendance, cancellations, Clover Assistant Touch, productivity, and normalized performance measures.
  • Balance clinical quality, member experience, and sustainable productivity when setting performance expectations.
  • Build dashboards, forecasts, and operating routines to identify capacity constraints and workforce risks.
  • Create repeatable workforce-management processes that can support In-Home Care and other Clover Care Services programs.
  • Align Clinical, Talent, Operations, Finance, analytics, and executive stakeholders around an integrated workforce plan.
  • Establish recruiting-to-readiness operations, scalable onboarding cohorts, preceptor capacity, and performance-management routines.

Requirements

  • Experience leading workforce planning, capacity management, clinical operations, field operations, or complex people-scaling functions.
  • Experience owning the workforce funnel from recruiting demand and hiring pace through onboarding, readiness, productivity, performance, and attrition.
  • Experience scaling high-touch operating models without sacrificing quality, judgment, or human support.
  • Strong analytical ability to develop forecasts, metrics, dashboards, and data-driven decisions.
  • Ability to balance productivity with quality, accuracy, and member experience.
  • Strong cross-functional leadership across clinical, recruiting, operations, analytics, and executive teams.
  • Ability to move between strategy and execution in an evolving operating environment.
  • Experience scaling distributed clinicians, field teams, home-based care, or another complex healthcare workforce.
  • Experience building scalable onboarding, leadership-capacity, and performance-management systems is preferred.
  • Ability to support CCV clinician-capacity goals ahead of the 2027 AEP cycle.

Benefits

  • Base salary range of $161,500–$210,000 USD, with equity opportunities and performance-based bonuses.
  • 401(k) matching and regular compensation reviews.
  • Comprehensive medical, dental, and vision coverage.
  • Flexible time off, monthly company holidays, No-Meeting Fridays, and mental health resources.
  • Remote-first work environment with office setup reimbursement and a monthly cell phone and internet stipend.
  • Learning programs, mentorship, professional development funding, and regular performance feedback.
  • Employee Stock Purchase Plan with discounted equity opportunities.
  • Paid parental leave for all new parents.

Interested in this position?

Apply directly on the company website

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