Provider Success Manager - Dallas-Fort Worth, Texas

2 months, 2 weeks ago
Full-time
Senior
Customer and Technical Support
Counterpart Health

Counterpart Health

In 2018, Clover Health set out to do something unprecedented, build a clinically intuitive, AI-enabled solution that fits within physician's workflows to help support the earlier diagnosis and management of chronic conditions. Years later, that vision is a reality with thousands of practitioners using Counterpart Assistant during the patient visit to improve disease management, reduce medical expenses, and drive success in value-based care. With an exceptional team of value based care and technology experts, Counterpart Health is driving value based care at the speed of software.

hospital & health care
51-200
Founded 2024

Description

  • Own and manage provider relationships as the primary point of contact for primary care partners.
  • Build trusted, consultative relationships that drive adoption of Counterpart Assistant.
  • Partner with the GTM team to support provider recruitment, onboarding, and training.
  • Develop in-office workflows and work with clinical and non-clinical staff to improve adoption.
  • Create and oversee engagement plans to help providers maximize platform use and retention.
  • Analyze provider performance metrics, identify trends and risks, and recommend interventions.
  • Promote best practices across different primary care practice types.
  • Collaborate with sales, product, and operations teams to improve offerings based on provider feedback.
  • Present and demonstrate Counterpart Assistant to providers and clinical staff.

Requirements

  • 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting.
  • Proven success driving provider adoption and retention.
  • Ability to build collaborative relationships with clinicians and staff and lead operational change.
  • Experience translating operational data into performance metrics and scorecards.
  • Deep understanding of primary care and/or ambulatory care workflows.
  • Experience implementing, improving, or changing clinical process workflows.
  • Knowledge of EHRs, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
  • Strong project management skills with the ability to prioritize competing initiatives.
  • Willingness to travel up to 75% of the time; candidates must reside in Dallas-Fort Worth, Texas counties.
  • Preferred: understanding of value-based care models, population health, or quality improvement.
  • Preferred: experience implementing value-based care tools and technology products in primary care.
  • Preferred: understanding of Medicare insurance, wellness visits, accurate coding, Stars, and HEDIS.

Benefits

  • Competitive base salary of $107,700-$140,000 USD.
  • Equity opportunities and Employee Stock Purchase Plan (ESPP).
  • Performance-based bonus program and 401(k) matching.
  • Comprehensive medical, dental, and vision coverage.
  • Flexible time off, No-Meeting Fridays, and monthly company holidays.
  • Remote-first culture with collaboration and flexibility.
  • Mental health resources and support.
  • Learning programs, mentorship, and professional development funding.
  • Office setup reimbursement and monthly cell phone and internet stipend.
  • Paid parental leave for all new parents.

Interested in this position?

Apply directly on the company website

Apply Now

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