Implementation Specialist

1 hour, 54 minutes ago
Full-time
Junior
Customer and Technical Support
Doxel

Doxel

Doxel revolutionizes construction progress tracking with AI and machine learning, providing executives with actionable insights and simplifying field operations.

Construction & Engineering
51-250
Founded 2016
$56M raised

Description

  • Own the coordination layer of customer onboarding implementations and keep each project moving toward completion.
  • Track onboarding requirements, open items, and deliverables across multiple concurrent accounts.
  • Coordinate with internal teams to secure the files, inputs, and work products each implementation needs.
  • Request, arrange, validate, and prepare onboarding files for timely and accurate delivery.
  • Monitor onboarding status and surface risks, blockers, and delays before they escalate.
  • Liaise between department stakeholders to keep everyone aligned on project status and priorities.
  • Support customer-facing communication for assigned accounts and grow into direct account ownership over time.
  • Provide clear written updates through email and async communication.
  • Identify friction in the onboarding process and share recommendations for improvement.

Requirements

  • 2+ years of experience in software operations, implementation support, project coordination, or a similar multi-stakeholder coordination role.
  • Ability to manage multiple workstreams and dependencies without losing track of details.
  • Strong process orientation with a structured method for tracking open items and dependencies.
  • Meticulous organization and excellent written communication skills.
  • Coachable, self-aware, and able to learn how systems work before contributing your own perspective.
  • Proactive, self-motivated, adaptable, and able to execute in evolving processes.
  • High aptitude and willingness to continually learn new technologies.
  • Comfortable working US and EMEA overlap hours.
  • Willingness to travel to mandatory quarterly business reviews 4 times per year and as needed.
  • Preferred: exposure to commercial construction, engineering, and/or design.
  • Preferred: experience supporting SaaS implementations or customer onboarding.
  • Preferred: familiarity with project coordination, CRM, or customer success tooling.
  • Preferred: experience with Planhat or a similar CSP.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Professional Services Engineer - DOW Skillbridge Approved

Corelight 251-1K IT Services

Corelight is hiring a Professional Services team member to help customers deploy and use its cybersecurity products while improving network security and supporting incident investigations and integrations.

Bash Cybersecurity Elasticsearch Kafka Linux Logstash macOS Perl PowerShell Python SIEM Splunk TCP/IP Unix
1 hour, 39 minutes ago

Onboarding Specialist

Ottimate IT Services

Ottimate is seeking an Onboarding Specialist to join its Implementation team and help new AP automation clients adopt the platform effectively across their invoice-to-payment workflows.

CRM Neural Networks Salesforce
1 hour, 54 minutes ago

Implementation Specialist

Lone Wolf Technologies 251-1K Internet Software & Services

Lone Wolf is hiring an Implementation Specialist to manage client onboarding and professional services engagements for its platform suite, ensuring projects are completed on time, within budget, and aligned with customer needs.

Agile
2 hours, 9 minutes ago

Solution Delivery Engineer

HHAeXchange 251-1K Health Care Providers & Services

HHAeXchange is hiring a Solution Delivery Engineer to design, integrate, configure, and deliver technical solutions for homecare customers across providers, payers, states, and partners.

JIRA
2 hours, 9 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers