Implementation Specialist

1 month ago
Full-time
Junior
Customer and Technical Support
Doxel

Doxel

Doxel revolutionizes construction progress tracking with AI and machine learning, providing executives with actionable insights and simplifying field operations.

Construction & Engineering
51-250
Founded 2016
$56M raised

Description

  • Own the coordination layer of customer onboarding implementations and keep each project moving toward completion.
  • Track onboarding requirements, open items, and deliverables across multiple concurrent accounts.
  • Coordinate with internal teams to secure the files, inputs, and work products each implementation needs.
  • Request, arrange, validate, and prepare onboarding files for timely and accurate delivery.
  • Monitor onboarding status and surface risks, blockers, and delays before they escalate.
  • Liaise between department stakeholders to keep everyone aligned on project status and priorities.
  • Support customer-facing communication for assigned accounts and grow into direct account ownership over time.
  • Provide clear written updates through email and async communication.
  • Identify friction in the onboarding process and share recommendations for improvement.

Requirements

  • 2+ years of experience in software operations, implementation support, project coordination, or a similar multi-stakeholder coordination role.
  • Ability to manage multiple workstreams and dependencies without losing track of details.
  • Strong process orientation with a structured method for tracking open items and dependencies.
  • Meticulous organization and excellent written communication skills.
  • Coachable, self-aware, and able to learn how systems work before contributing your own perspective.
  • Proactive, self-motivated, adaptable, and able to execute in evolving processes.
  • High aptitude and willingness to continually learn new technologies.
  • Comfortable working US and EMEA overlap hours.
  • Willingness to travel to mandatory quarterly business reviews 4 times per year and as needed.
  • Preferred: exposure to commercial construction, engineering, and/or design.
  • Preferred: experience supporting SaaS implementations or customer onboarding.
  • Preferred: familiarity with project coordination, CRM, or customer success tooling.
  • Preferred: experience with Planhat or a similar CSP.

Interested in this position?

Apply directly on the company website

Apply Now

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