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Senior Strategic Partner Manager - SMB New Verticals Partnerships

11 hours, 11 minutes ago
United States
Full-time
Senior
Partnerships Manager
Sales and Business Development
CRM E-commerce Salesforce SQL Tableau
Apply Now
DoorDash

DoorDash

DoorDash empowers small business owners by providing an affordable and convenient platform for local delivery services, primarily focusing on restaurant food delivery.

Air Freight & Logistics
10K-50K
Founded 2012
View All Jobs 112

Description

  • Own the full lifecycle and operating rhythm for a portfolio of 4-6 strategic integration and channel partners.
  • Lead recurring partner meetings, quarterly business reviews, executive check-ins, and cross-functional reviews.
  • Build quarterly partner plans and OKRs tied to growth, store activation, cancellation rate, catalog quality, onboarding performance, and SSIO adoption.
  • Diagnose partner performance issues using data, partner feedback, merchant escalations, and internal dashboards.
  • Own pilot-to-GA readiness for new integrations, including success criteria, launch playbooks, enablement, support paths, and risk mitigation.
  • Serve as the liaison between partners and DoorDash leadership, product, legal, operations, logistics, and other internal teams.
  • Shape product roadmap and go-to-market strategies based on merchant and partner feedback.
  • Develop scalable internal playbooks, decision trees, one-pagers, and training materials.
  • Help partners expand across verticals such as Alcohol, Convenience, Retail, and emerging categories.
  • Build trust with external partners by setting expectations, communicating transparently, and following through on commitments.

Requirements

  • 6+ years of experience in partnerships, business development, account management, strategic customer success, project management, or a related external-facing role.
  • Experience managing complex, multi-stakeholder partnerships or customer relationships.
  • Strong cross-functional leadership skills with the ability to influence teams you do not directly manage.
  • Experience building partner plans, QBRs, business reviews, or structured account strategies.
  • Strong analytical skills and comfort using data to identify risks, measure impact, and recommend actions.
  • Ability to operate in ambiguity, create structure, and move work forward without constant direction.
  • Strong written and verbal communication skills, including leading partner conversations and internal executive updates.
  • Track record of managing multiple priorities, workstreams, and stakeholders at the same time.
  • Bachelor’s degree or equivalent practical experience.
  • Preferred experience with technology, SaaS, marketplace, retail, POS, or API-based partnerships.
  • Preferred experience working with strategy, consulting, product, engineering, technical account management, or operations teams.
  • Preferred experience in a high-growth or early-stage business where processes are still being built.
  • Experience with Salesforce, Sigma, Tableau, SQL, Google Sheets, or similar CRM and BI tools is preferred.
  • Preferred experience building business cases, partner scorecards, roadmaps, or performance dashboards.
  • Preferred experience with commercial structures, co-marketing, referrals, or partner incentives.
  • Preferred experience working within Alcohol, Convenience, Retail, or Grocery spaces.

Benefits

  • Base salary range of $114,880 to $168,960 USD.
  • Total on-target earnings of $143,600 to $211,200 USD, including base pay and commissions.
  • Opportunities for equity grants and sales commission.
  • 401(k) plan with employer matching.
  • 16 weeks of paid parental leave.
  • Medical, dental, and vision benefits.
  • 11 paid holidays, paid time off, and paid sick leave.
  • Disability and basic life insurance, family-forming assistance, wellness benefits, commuter benefits match, and a mental health program.

Interested in this position?

Apply directly on the company website

Apply Now

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