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Associate Account Manager

4 weeks ago
North America
Full-time
Junior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Buyers Edge Platform

Buyers Edge Platform

Buyers Edge Platform provides data and software tools designed to enhance efficiency, optimization, and transparency within the foodservice supply chain, enabling operators and manufacturers to reduce costs and improve operational effectiveness.

IT Services
251-1K
Founded 2018
View All Jobs 11

Description

  • Assist with onboarding new clients by gathering information, populating systems and order guides, and coordinating internal resources.
  • Maintain and update client order guides, product mappings, and SKU data to support accurate ordering and billing.
  • Prepare client reports, consolidate data, and summarize insights for account reviews and meetings.
  • Monitor client accounts for pricing discrepancies, missing invoices, short pays, and mapping errors, then resolve or escalate issues.
  • Handle routine data tasks including data entry, spreadsheet cleanup, file imports and exports, and basic data normalization.
  • Respond to client inquiries by email, phone, and Teams, and coordinate follow-up with internal teams.
  • Use CRM tools such as Salesforce to log activity, track requests, and update account information.
  • Support claims and exceptions by collecting documentation, entering details, and tracking resolution progress.
  • Participate in cross-functional projects to improve onboarding speed, data quality, and operational efficiency.
  • Analyze market intelligence such as USDA pricing and weather impacts, and identify upsell or cross-sell opportunities.

Requirements

  • 1-2 years of experience in customer service, account support, or a similar role.
  • Experience in foodservice, distribution, or produce is a plus.
  • Proficiency with Google Sheets or Excel, including data entry, filters, and basic formulas.
  • Experience with CRM systems, with Salesforce preferred, or willingness to learn.
  • Strong verbal and written communication skills.
  • High attention to detail and strong organizational skills.
  • Ability to work with multiple internal teams and shifting priorities in a fast-paced environment.
  • Customer-first mindset with professional phone and email etiquette.
  • Analytical thinking with the ability to spot discrepancies in data.
  • Self-starter who can manage tasks independently, ask for guidance when needed, and adapt quickly.

Benefits

  • Medical, dental, and vision coverage.
  • Flexible spending accounts for health and dependent care.
  • Critical illness, accident, and voluntary life insurance options.
  • Company-paid life insurance.
  • 401(k) plan with company match.
  • Remote-based role with anticipated travel 1-2 times per year.

Interested in this position?

Apply directly on the company website

Apply Now

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