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Manager, Campaign Operations

23 hours, 30 minutes ago
United States
Full-time
Senior
Email Marketing Manager
Marketing and Growth
CRM
Apply Now
DoorDash

DoorDash

DoorDash empowers small business owners by providing an affordable and convenient platform for local delivery services, primarily focusing on restaurant food delivery.

Air Freight & Logistics
10K-50K
Founded 2012
View All Jobs 82

Description

  • Lead and develop a 5-person Campaign Operations team responsible for building, QA’ing, and launching CRM campaigns.
  • Partner with Consumer Lifecycle Marketing to ensure campaigns have the right staffing, complete required steps, and launch on time.
  • Own the high-quality campaign delivery rate goal and production efficiency for the team’s audience.
  • Identify process improvements, talent development needs, and tools to improve campaign quality and operational efficiency each quarter.
  • Drive adoption of AI-enabled workflows, processes, and best practices to reduce errors and improve launch quality.
  • Serve as the primary point of contact for Campaign Operations for the assigned line of business.
  • Collaborate with Martech, Product, and Analytics to improve campaign operations processes and tools.
  • Leverage AI, Braze, and in-house marketing platforms to implement automation, dynamic content, and A/B testing.

Requirements

  • 5+ years of experience in Retention Marketing, Marketing Operations, Martech, or Lifecycle Marketing.
  • At least 2 years of experience leading 3+ direct reports.
  • Experience leading a Marketing Operations team preferred.
  • Hands-on experience with Braze or a similar ESP is required.
  • Demonstrated ability to apply AI tools to improve operational efficiency or campaign quality.
  • Familiarity with other marketing automation tools is a plus.
  • Proven ability to lead and develop high-performing teams.
  • Strong attention to detail and organizational skills.
  • Ability to manage multiple projects simultaneously.
  • Strong analytical skills to interpret data, build business cases, and optimize campaign quality.
  • Excellent interpersonal and communication skills for working with cross-functional teams and stakeholders.

Benefits

  • Base salary range of $142,800 to $210,000 USD.
  • Opportunities for equity grants.
  • 401(k) plan with employer matching.
  • 16 weeks of paid parental leave.
  • Medical, dental, and vision insurance.
  • 11 paid holidays.
  • Disability and basic life insurance.
  • Flexible paid time off/vacation for salaried roles, plus 80 hours of paid sick time per year.
  • Wellness benefits and commuter benefits match.
  • Family-forming assistance and a mental health program.

Interested in this position?

Apply directly on the company website

Apply Now

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