Renewal Account Manager

1 month, 2 weeks ago
Full-time
Mid Level
Customer and Technical Support
DomainTools

DomainTools

DomainTools is the go-to for Internet intelligence, empowering security analysts with essential tools to assess threats, prevent attacks, and investigate criminal activity.

IT Services
51-250
Founded 2004

Description

  • Manage the customer lifecycle from onboarding and adoption through consumption, training, and renewal after handoff from the Account Executive.
  • Serve as a trusted advisor and customer advocate while building and maintaining relationships with key stakeholders and champions.
  • Work with the expansion partner to support the sales process and meet renewal and lift quota targets within the assigned book of business.
  • Maintain ongoing customer engagement through quarterly business reviews, product roadmap updates, feature release updates, and consumption reviews.
  • Complete renewals on time for all active contracts in the assigned book of business.
  • Collaborate with Sales and other internal stakeholders to ensure customers realize the value of the scoped and designed solutions.
  • Develop expertise in cyber threat intelligence, DomainTools data, and the competitive landscape.
  • Use Salesforce and Gainsight to manage customer engagement, health, pipeline, opportunities, and forecasting data.
  • Deliver customer feedback and product insights back to the broader organization.

Requirements

  • 3+ years of experience in global multinational account management roles working with technology solutions, ideally in the cybersecurity industry.
  • Direct account experience working with large global organizations, including Global F100 companies and country governments.
  • Direct experience with cybersecurity solutions; DNS-specific experience is preferred.
  • Experience with SaaS offerings and a proven track record in both retention and expansion.
  • Ability to influence key decision makers and negotiate effectively based on value and time to close.
  • Analytical approach to customer engagement, pipeline management, and improving customer success and support.
  • Ability to multitask, manage multiple priorities, collaborate internally, and remain accountable to assigned goals.
  • Availability to travel during the year for trade events and shows to support pipeline growth and brand presence.
  • Meet or exceed role-specific KPIs.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Associate Renewal Manager, Scaled

HubSpot 5K-10K Media

HubSpot is hiring an Associate Renewal Manager, Scaled to manage a high-volume book of business, protect retention, and drive accurate, timely renewals for its scaled customer segment.

CRM Google Tag Manager HubSpot
1 hour, 23 minutes ago

Account Manager

Mitratech 1K-5K Professional Services

Mitratech is hiring a Mexico-based customer relationship and account management professional to manage renewals, grow revenue, and support enterprise customers across its legal, risk, compliance, and HR software business.

CRM
1 hour, 23 minutes ago

Associate Vice President, Client Services (Publications)

Real Chemistry 1K-5K Professional Services

Real Chemistry is hiring an Associate Vice President, Client Services to lead strategic client partnerships, portfolio performance, and team development across publications and medical affairs accounts.

1 hour, 23 minutes ago

Data Center Capacity Consultant (Remote)

Myriad360 51-250 Internet Software & Services

Myriad360 is seeking a Data Center Capacity Consultant to lead customer-facing sales and advisory work on complex data center capacity opportunities from discovery through contract execution.

CRM
1 hour, 38 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers