RemoteLeaf Logo
Log in Sign up

Incident Response Associate

1 month, 1 week ago
Philippines
Full-time
Junior
Technical Support Engineer
Cybersecurity
Cybersecurity DHCP DNS Linux Machine Learning macOS SQL TCP/IP
Apply Now
DomainTools

DomainTools

DomainTools is the go-to for Internet intelligence, empowering security analysts with essential tools to assess threats, prevent attacks, and investigate criminal activity.

IT Services
51-250
Founded 2004
View All Jobs 7

Description

  • Provide hardware and software troubleshooting, installation, maintenance, and end-user support with prompt and professional service.
  • Manage help desk tickets using NOC and IT service management processes and tools.
  • Monitor and help meet or exceed SLAs while following standard operating procedures and support standards.
  • Escalate critical incidents, access issues, security concerns, and unresolved technical problems to management as needed.
  • Manage user access controls, including provisioning, de-provisioning, and access reviews.
  • Assist with system configuration and data entry to maintain security and operational integrity.
  • Troubleshoot network connectivity issues and support PC and Mac environments.
  • Collaborate with IT staff to resolve complex technical issues.
  • Identify and escalate security and IT issues in accordance with incident response and access management processes.

Requirements

  • Associate’s or bachelor’s degree in Computer Science, IT, or a related field, or equivalent experience.
  • 2+ years of experience in an IT support or helpdesk role.
  • Familiarity with ticketing systems such as Jira Service Management and other IT service management tools.
  • Knowledge of cybersecurity best practices and compliance requirements.
  • Knowledge of Windows, Mac, and Linux operating systems.
  • Intermediate knowledge of Unix system administration.
  • Basic understanding of network concepts, including TCP/IP, DNS, DHCP, routing, and network architecture.
  • Experience with Okta/SSO and user management.
  • Strong problem-solving, analytical, and decision-making abilities.
  • Excellent communication, interpersonal, organizational, and customer service skills.
  • Strong project management skills and ability to deliver results on time.
  • Ability to learn new technologies, adapt to changing environments, and work independently or as part of a team.
  • Familiarity with security best practices and incident response is preferred.
  • Familiarity with AI and machine learning concepts is beneficial.
  • SQL knowledge is a plus.
  • Experience with the Atlassian Suite is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Edelweiss

Operational Solutions Engineer

Edelweiss 11-50 Media

Edelweiss is hiring Operational Solutions Engineers to help bookstores and publishers evaluate, onboard, implement, and roll out Omnibus by resolving operational and workflow challenges in close partnership with Product and Engineering.

United States Full-time Mid Level Implementation Consultant Technical Support Engineer
$100k-$150k
37 minutes ago
MongoDB

Technical Services Engineer 2nd Shift

MongoDB 1K-5K Internet Software & Services

MongoDB is hiring a Technical Services Engineer to support enterprise customers by resolving complex issues across the MongoDB ecosystem in a FedRAMP-regulated, second-shift support environment.

United States Full-time Senior Technical Support Engineer
$90k-$176k
Active Directory AWS Azure C C# C++ DNS GCP Git Go Java JavaScript Kubernetes Linux MongoDB Node.js Python Ruby TCP/IP
2 hours, 26 minutes ago
Databento

Technical Support Engineer (L1 / Frontline Support)

Databento 11-50 IT Services

Databento is hiring an L1 Customer Support Specialist to serve as the first point of contact for EU/APAC customers and help resolve issues across its market data API and related workflows.

Asia Europe Full-time Junior Technical Support Engineer
Grafana Prometheus Python SQL Wireshark
3 hours, 34 minutes ago
Bit by Bit

Help Desk Engineer - (Remote) Support Clients in the US

Bit by Bit 11-50 Internet Software & Services

BitByBit (BBB) is hiring a Help Desk Engineer in Indonesia to provide remote technical support and systems administration for U.S.-based small and medium-sized business clients.

Philippines Indonesia Full-time Junior Technical Support Engineer
$11k-$14k
Android Cisco DNS Fortinet iOS Windows Server
4 hours, 21 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers