Director Enterprise Account Management

1 month, 3 weeks ago
Full-time
Executive
Customer and Technical Support
Dodge Construction Network

Dodge Construction Network

Dodge Construction Network combines five trusted brands to provide timely and accurate construction information, empowering businesses to find new jobs, make bids, and optimize sales strategies for growth.

Construction & Engineering
251-1K
Founded 2021

Description

  • Lead, coach, and develop a team of Enterprise Account Managers.
  • Set performance expectations, KPIs, and career development plans for the team.
  • Build a high-performance, customer-centric enterprise account management culture.
  • Own enterprise account performance, including net revenue retention, gross retention, and expansion revenue.
  • Develop and execute strategies to grow existing accounts and identify upsell and cross-sell opportunities.
  • Build and maintain executive-level relationships with key customers.
  • Lead account planning and quarterly business reviews with enterprise clients.
  • Partner with Sales on account transitions and expansion strategy.
  • Collaborate with Customer Success to drive adoption and value realization.
  • Provide customer insights and feedback to Product and Marketing.
  • Implement scalable account management and forecasting processes.
  • Use CRM data and analytics to track metrics, trends, and performance.

Requirements

  • Bachelor’s degree in a related field or equivalent education and work experience.
  • 8–12+ years of experience in account management, sales, or customer success.
  • 3–5+ years of experience leading enterprise-facing teams.
  • Proven track record of driving retention and revenue growth within large accounts.
  • Experience managing complex, high-value customer relationships.
  • Strong analytical and strategic thinking skills.
  • Excellent communication skills and executive presence.
  • Strong understanding of enterprise sales cycles and post-sale account strategies.
  • SaaS or data-driven solutions experience preferred.
  • Must be legally authorized to work in the United States without current or future sponsorship.
  • Candidates must be located in the continental United States.
  • Expected travel is 25%.

Benefits

  • Remote, home-office based role.
  • Market competitive salary.
  • Comprehensive benefits package.
  • Uncapped variable incentive plans or an annual discretionary performance bonus for applicable roles.

Interested in this position?

Apply directly on the company website

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