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Account Manager - EMEA

14 minutes ago
Sweden, Estonia, Ireland
Full-time
Mid Level
Account Manager
Customer and Technical Support
AWS Azure CRM GCP Generative AI Kubernetes
Apply Now
Zendesk

Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services
5K-10K
Founded 2007
View All Jobs 34

Description

  • Develop a deep understanding of DoiT’s cloud management platform, support offerings, services, and customer needs.
  • Own customer relationships, communication, account context, and engagement with cloud vendor teams.
  • Manage customer support escalations through resolution while maintaining high customer satisfaction.
  • Negotiate and close long-term commitments with key customer stakeholders.
  • Identify new workload and cost-optimization opportunities within customer cloud environments and SaaS solutions.
  • Establish regular communication cadences across the customer portfolio, balancing strategic and emerging accounts.
  • Conduct quarterly business reviews covering project timelines, cloud spending, support engagement, and customer feedback.
  • Aggregate customer feedback and communicate product requests to engineering teams to inform prioritization.
  • Maintain relationships with AWS, Google Cloud, Microsoft Azure, and other cloud vendor teams.
  • Collaborate with cloud vendor sales representatives on mutual customer accounts.

Requirements

  • 3+ years of Account Management experience supporting the EMEA market.
  • 2+ years of experience at a technology company, such as a SaaS provider, systems integrator, or cloud vendor.
  • Experience supporting customers in the AWS, Google Cloud, Microsoft Azure, or another cloud ecosystem.
  • Strong verbal and written communication skills in English and Swedish; additional languages such as French are preferred.
  • Strong technical skills and ability to build influential relationships with technical teams.
  • Strong operational, administrative, analytical, and detail-oriented skills.
  • Ability to move between strategic planning and detailed execution.
  • Desire to grow within the organization and broaden professional skills.
  • AWS Cloud Practitioner or Google Cloud Digital Leader certification is preferred.
  • Ability to work remotely from Sweden, Ireland, or Estonia.

Benefits

  • Unlimited paid time off.
  • Flexible working options.
  • Health insurance.
  • Parental leave.
  • Employee stock option plan.
  • Home office allowance.
  • Professional development stipend.
  • Peer recognition program.

Interested in this position?

Apply directly on the company website

Apply Now

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