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Customer Success Manager (North America)

2 months, 1 week ago
United States, Canada
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM E-commerce Salesforce
Apply Now
DigitalGenius

DigitalGenius

DigitalGenius is an AI platform that automates and enhances customer service with deep learning and AI, delivering exceptional support across multiple channels.

Professional Services
11-50
Founded 2014
$26M raised
View All Jobs 3

Description

  • Manage multiple customer projects in parallel across SMB, mid-market, and enterprise accounts throughout the post-sales lifecycle.
  • Scope implementations by understanding customer requirements and defining project plans that support successful delivery and KPI achievement.
  • Own product performance reporting, business-value analysis, and ongoing project planning for assigned customers.
  • Work with clients to define implementation plans, timelines, and delivery milestones.
  • Partner with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions.
  • Communicate project requirements, status, and results to customers in a high-touch customer success model.
  • Field customer support inquiries and manage escalations across the customer lifecycle.
  • Generate case studies, secure renewals, and drive growth within the client portfolio.
  • Stay current on best practices, industry trends, and customer pain points to strengthen product positioning.

Requirements

  • 2+ years of client management experience in SaaS, with CRM, API, and/or customer service background preferred.
  • Bachelor’s degree required; MBA or technical degree is a plus.
  • Demonstrable proficiency building reports using SFDC, Zendesk, Freshdesk, and/or Excel.
  • Strong presentation and relationship-building skills with the ability to communicate technical and commercial concepts effectively.
  • Ability to multitask, prioritize, and manage time effectively and autonomously.
  • Experience working in or supporting a startup environment is preferred.
  • Must be available to work East Coast business hours from the US or Canada.
  • Comfort handling customer support, implementation, and renewal conversations across a portfolio of accounts.

Benefits

  • Fully remote work with access to a workspace of your choice.
  • Competitive salary and equity package.
  • 25 days of vacation.
  • Birthday off in addition to the vacation policy.
  • Monthly fitness stipend.
  • Medical, dental, and vision insurance for US-based employees.
  • 401(k) for US-based employees.

Interested in this position?

Apply directly on the company website

Apply Now

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