Help Desk Specialist

5 hours, 7 minutes ago
Full-time
Junior
Customer and Technical Support
Robert Beech West Inc

Robert Beech West Inc

Robert Beech West, Inc. in California provides excellent placement services for sales and marketing professionals. Whether you are a candidate or a client, you can rely on our team to assist you with your employment needs. For any questions or concerns, get in touch with us today.

staffing & recruiting
1-10

Description

  • Respond to IT support requests via phone, email, or ticketing system.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Document incidents, solutions, and unresolved cases for escalation.
  • Escalate complex issues to higher-level support teams when needed.
  • Assist with system setups, installations, and upgrades.
  • Maintain knowledge of company IT infrastructure and policies.
  • Provide training and guidance to end-users on common IT tools and practices.
  • Collaborate with IT team members to improve support processes.

Requirements

  • Proven experience as a Help Desk Specialist or in a similar IT support role.
  • Strong knowledge of computer systems, networks, and software applications.
  • Excellent problem-solving and communication skills.
  • Ability to work efficiently both independently and as part of a team.
  • Familiarity with help desk software and remote support tools.
  • Relevant technical certifications such as CompTIA A+ or ITIL are advantageous.
  • High school diploma or equivalent is required.
  • Additional IT-related education is a plus.

Benefits

  • Health Care Plan (Medical, Dental, and Vision).
  • Retirement Plan including 401k and IRA.
  • Paid Time Off for vacation, sick leave, and public holidays.
  • Family Leave including maternity and paternity leave.
  • Short-term and long-term disability coverage.
  • Training and development opportunities.
  • Work from home option.
  • Wellness resources.

Interested in this position?

Apply directly on the company website

Apply Now

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