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NOC Analyst - OP02134-01

21 hours, 12 minutes ago
Argentina, Brazil, Colombia
Full-time
Junior
Network Engineer
DevOps and Infrastructure
AWS Azure Bitbucket Datadog DNS Docker GitHub Actions HTTP Kubernetes Load Balancing MySQL PostgreSQL SOC TLS
Apply Now
Dev.Pro

Dev.Pro

Dev.Pro is a globally distributed software development partner, specializing in custom outsourced software development for innovative technology companies to scale their businesses efficiently.

Internet Software & Services
251-1K
Founded 2011
View All Jobs 32

Description

  • Serve as the first responder for production alerts and incidents, ensuring timely detection, triage, and resolution.
  • Monitor system health using Datadog, LogicMonitor, or similar observability tools.
  • Analyze logs, metrics, and traces to determine incident scope and impact.
  • Manage the incident lifecycle, including prioritization, escalation, and coordination.
  • Document and track incidents in ServiceNow and Jira Service Management.
  • Coordinate with application and development teams to support faster incident resolution.
  • Provide clear incident updates and translate technical status into actionable information for stakeholders.
  • Maintain accurate incident records and deliver structured shift handovers to incoming analysts.
  • Perform operational tasks such as failover procedures and strategic maintenance.
  • Work within a 24/7 coverage model and follow disciplined operational processes.

Requirements

  • 2+ years of IT support and incident management experience, including triage, prioritization, and escalation.
  • Experience with monitoring and observability tools such as Datadog, LogicMonitor, or similar.
  • Ability to navigate dashboards and perform log correlation.
  • Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols.
  • Advanced English communication skills, both written and verbal.
  • Ability to communicate clearly with technical teams and stakeholders during incident response.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong analytical and problem-solving skills with a methodical troubleshooting approach.
  • Strong ownership and accountability, with the ability to stay calm and organized during critical incidents.
  • Disciplined approach to following operational processes and maintaining 24/7 shift coverage.
  • Self-motivation and the ability to adapt and learn quickly.
  • Understanding of security best practices, including access control, data protection, phishing prevention, and policy compliance.
  • Experience with ServiceNow and/or Jira Service Management is desirable.
  • Experience using Slack or Microsoft Teams in a support environment is desirable.
  • Experience in Help Desk, NOC, SOC, or L1/L2 technical support roles is desirable.
  • Familiarity with AWS and Azure is desirable.
  • Familiarity with Kubernetes and Docker is desirable.
  • Exposure to PostgreSQL, MySQL, and Amazon RDS is desirable.
  • Familiarity with GitHub Actions, Bitbucket, and Amazon SQS is desirable.

Benefits

  • Work on projects that impact millions of people around the world.
  • Hands-on experience with Datadog, LogicMonitor, and ServiceNow in production support environments.
  • Regular security awareness training to strengthen your security practices.
  • Opportunity to execute complex operational tasks, from failover procedures to strategic maintenance.
  • 24/7 coverage schedule with a rolling 3 days on / 3 days off pattern.
  • 8-hour shifts synchronized with the Eastern Standard Time (EST) timezone.

Interested in this position?

Apply directly on the company website

Apply Now

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