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Delivery Director - OP01904

2 weeks, 2 days ago
Mexico, Argentina, Brazil, Colombia, Latin America
Full-time
Executive
Program Manager
Project and Program Management
Apply Now
Dev.Pro

Dev.Pro

Dev.Pro is a globally distributed software development partner, specializing in custom outsourced software development for innovative technology companies to scale their businesses efficiently.

Internet Software & Services
251-1K
Founded 2011
View All Jobs 40

Description

  • Lead delivery for major client accounts and ensure high-quality, timely solutions.
  • Align with clients on project and program outcomes, monitor satisfaction, and manage escalations.
  • Improve delivery processes, tools, technology, and client-facing service offerings.
  • Maintain relationships with senior client stakeholders and identify growth opportunities within existing accounts.
  • Participate in revenue and margin planning, workload planning, and resource utilization decisions.
  • Align delivery costs with revenue plans to help achieve margin targets.
  • Collaborate with CTO and Marketing to develop and promote new technical capabilities and services.
  • Support Sales with presentations, proposals, pricing, and contract negotiations.
  • Launch new accounts by coordinating staffing and aligning processes with client expectations.
  • Oversee people management practices, including feedback, performance monitoring, career development, and resolution of people issues.

Requirements

  • 10+ years of project and program management experience in software product or IT application management.
  • Experience managing 100-150+ people and $10-15M annual budgets across teams and projects.
  • 7+ years of experience managing outsourced engineering or IT service delivery to external clients.
  • Advanced knowledge of SDLC and project management practices.
  • Experience with operational management of delivery services to achieve CSAT and profitability targets.
  • Knowledge of delivery metrics such as profitability, utilization, customer satisfaction, and quality.
  • Experience designing and optimizing processes, including building systems from scratch.
  • Experience participating in pre-sales and engaging strategic stakeholders.
  • Financial management and strategic planning skills.
  • Strong leadership, change advocacy, communication, and executive interaction skills.
  • Experience hiring, developing, and retaining technical and managerial talent.
  • Desirable experience in Retail, Hospitality, or FinTech.
  • PMP, SAFe, or ITIL certifications are desirable.
  • Working knowledge of cloud computing, data management, and full-stack engineering is desirable.
  • Software engineering background with practical development experience is desirable.
  • Experience in software product companies (ISVs), managing large enterprise accounts and distributed multinational teams is desirable.
  • Talent development experience, including mentoring managers and building mature teams, is desirable.

Benefits

  • 99.9% remote work with the ability to work from anywhere in the world.
  • 30 paid days off per year for vacations, holidays, or personal time.
  • 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off for major family events.
  • Partially covered health insurance after probation.
  • Wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months.
  • Pay in U.S. dollars with approved overtime covered.
  • English lessons and access to Dev.Pro University programs.
  • Online activities and team-building events.

Interested in this position?

Apply directly on the company website

Apply Now

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