Technical Account Manager

1 day, 13 hours ago
Full-time
Mid Level
Customer and Technical Support
DEUNA

DEUNA

DEUNA is a payment orchestrator that optimizes transaction acceptance, boosts conversion rates, and minimizes fraud with over 80 methods in one integration.

Diversified Financial Services
51-200
Founded 2020

Description

  • Monitor merchant performance, transaction behavior, errors, declines, latency, and anomalies to identify risks early.
  • Maintain merchant-specific dashboards, alerts, and technical health views.
  • Serve as the primary technical contact for merchants after go-live, clarifying integrations, configurations, flows, and platform behavior.
  • Triage technical issues, coordinate escalations with on-call, Engineering, Product, Operations, Support, and Account Management teams, and track resolution.
  • Provide clear, timely merchant communications during incidents and support post-incident reviews, corrective actions, and prevention measures.
  • Identify and recommend improvements to payment performance, stability, acceptance rates, routing, fraud flows, provider configurations, and processing costs.
  • Support adoption of new payment methods, providers, features, and technical capabilities.
  • Create periodic Merchant Health Reports and maintain documentation of merchant configurations, integrations, customizations, and known risks.
  • Advocate for merchant technical needs and partner with Account Management on account retention and expansion.

Requirements

  • 3+ years of experience in Technical Account Management, Merchant Support, Solutions Engineering, Technical Customer Success, or a similar role.
  • Strong understanding of online payments, including APIs, SDKs, transaction flows, processors, acquirers, fraud tools, chargebacks, refunds, captures, and 3DS.
  • Experience with incident management, post-launch technical operations, troubleshooting, and client-facing support.
  • Ability to analyze logs, dashboards, error patterns, transaction behavior, and operational metrics.
  • Excellent communication skills, including the ability to explain technical concepts to non-technical stakeholders.
  • Strong organization, ownership, urgency, and follow-up discipline.
  • Fluency in Spanish and English.
  • Experience working with LatAm merchants is required.
  • Experience in a startup environment is preferred.

Benefits

  • Vacation and additional PTO.
  • Remote work from anywhere.
  • Financial support for health insurance, internet, and mobile phone service.
  • Stock options.
  • Learning and development platform.
  • Career growth and development opportunities.
  • Multicultural, multidisciplinary, and distributed LATAM team.

Interested in this position?

Apply directly on the company website

Apply Now

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