RemoteLeaf Logo
Log in Sign up

Technical Support Software Engineer

4 weeks ago
Mexico, Brazil
Full-time
Junior
Technical Support Engineer
Software Development
Bash IoT JIRA Linux Node.js Python SSH Ubuntu
Apply Now
Derq

Derq

Derq is a Dubai-based MIT spinoff that leverages AI, machine learning, and V2X technologies to eliminate road accidents and save lives. Their award-winning platform provides real-time analytics, alerts to connected vehicles, and infrastructure, making ...

Road & Rail
11-50
Founded 2016
View All Jobs 6

Description

  • Triage and respond to incoming support tickets through Zendesk, email, phone, and customer portals while meeting SLA guidelines.
  • Diagnose and resolve Level 1 issues related to connectivity, device status, user access, configuration, and dashboard or UI problems.
  • Guide customers through troubleshooting for hardware such as cameras, sensors, and roadside units, as well as related software systems.
  • Investigate server, network, application, and deployment issues using SSH, logs, metrics, and basic diagnostics to identify root causes.
  • Monitor system health dashboards and proactively identify anomalies before customers report them.
  • Escalate complex issues to Level 2 and Level 3 engineering teams with clear documentation of symptoms, troubleshooting steps, and environment details.
  • Assist with new customer onboarding by verifying device provisioning, connectivity, and system readiness.
  • Document incidents, fixes, investigations, and known issues in runbooks, knowledge base articles, and customer-facing FAQs.
  • Maintain and improve support documentation and operational processes to speed up issue resolution.
  • Collaborate across support and engineering workflows to ensure reliable customer support for roadside and infrastructure systems.

Requirements

  • Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
  • 1–3+ years of experience in technical support, help desk, NOC, or operations roles.
  • Hands-on experience with Linux/Ubuntu and basic command-line usage.
  • Working knowledge of server, application, and basic database troubleshooting.
  • Strong understanding of networking fundamentals, including IP, ports, VLANs, VPNs, firewalls, and SSH.
  • Experience analyzing logs and performing system diagnostics.
  • Basic scripting or automation skills in Python, Bash, or Node.js.
  • Experience with ticketing systems such as Zendesk or Jira.
  • Experience supporting SaaS platforms and/or IoT devices.
  • Exposure to IP cameras or networked hardware is a plus.
  • Strong problem-solving skills and attention to detail.
  • Ability to follow and improve troubleshooting runbooks and documentation.
  • Clear written and verbal communication skills in English.
  • Calm and methodical approach to handling production incidents.
  • Ability to participate in on-call rotations with reliable internet and power.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

DotActiv

Technical Support Consultant

DotActiv 51-250 Distributors

DotActiv is hiring a remote Technical Support professional to help retail software customers around the world resolve issues, improve their experience, and keep their data-driven planning work running smoothly.

South Africa Full-time Junior Data Analyst Technical Support Engineer
$0k-$0k
SQL Windows Server
48 minutes ago
Edelweiss

Operational Solutions Engineer

Edelweiss 11-50 Media

Edelweiss is hiring Operational Solutions Engineers to help bookstores and publishers evaluate, onboard, implement, and roll out Omnibus by resolving operational and workflow challenges in close partnership with Product and Engineering.

United States Full-time Mid Level Implementation Consultant Technical Support Engineer
$100k-$150k
59 minutes ago
Leadtech

AI Automation Engineer

Leadtech 251-1K IT Services

Leadtech is hiring an AI Automation Engineer to design and operate AI-driven customer support workflows, API integrations, and voice/agent automation systems that improve operational efficiency and customer experience at scale.

Spain Full-time Junior AI Engineer Technical Support Engineer
Generative AI GPT HTTP JavaScript JSON Postman Python REST API
1 hour, 20 minutes ago
MongoDB

Technical Services Engineer 2nd Shift

MongoDB 1K-5K Internet Software & Services

MongoDB is hiring a Technical Services Engineer to support enterprise customers by resolving complex issues across the MongoDB ecosystem in a FedRAMP-regulated, second-shift support environment.

United States Full-time Senior Technical Support Engineer
$90k-$176k
Active Directory AWS Azure C C# C++ DNS GCP Git Go Java JavaScript Kubernetes Linux MongoDB Node.js Python Ruby TCP/IP
2 hours, 48 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers