Professional Services Operations Coordinator

2 hours, 58 minutes ago
Full-time
Mid Level
Project and Program Management
Deputy

Deputy

Deputy provides a cloud-based workforce management and employee scheduling software that streamlines scheduling, timesheet management, and communication, enabling businesses across various industries to enhance efficiency and reduce labor costs.

Professional Services
251-1K
Founded 2008
$106M raised

Description

  • Coordinate operational tasks across Sales, Implementation, Finance, and RevOps, including project routing, provisioning, and customer transitions.
  • Manage sales-to-implementation handoffs, verifying contractual obligations and deliverables before project launch.
  • Coordinate implementation-to-Customer Success handoffs and audit project closeout activities.
  • Administer Professional Services tools such as Toggl and Asana, including provisioning, templates, permissions, and archiving.
  • Prepare recurring reports and dashboards covering delivery performance, capacity, utilization, backlog, and project health.
  • Maintain process documentation, standard operating procedures, and operational playbooks.
  • Track Professional Services metrics and KPIs to support financial and operational management.
  • Use AI tools, workflow automation, and platform integrations to improve efficiency and data accuracy.
  • Audit project data, documentation, and delivery readiness, coordinating corrections with stakeholders.

Requirements

  • 3–5 years of experience in Professional Services Operations, Delivery Operations, Project Coordination, or a similar role in a SaaS or technology organization.
  • Expertise with CRM and project management tools, particularly Salesforce, Toggl, Asana, and PSA systems.
  • Proficiency with Google Sheets or Excel, including capacity trackers, SLA reporting, and operational reporting.
  • Ability to work autonomously while maintaining data integrity and meeting deadlines.
  • Strong communication and interpersonal skills for working with cross-functional stakeholders.
  • Ability to coordinate multiple initiatives while maintaining attention to detail and operational discipline.
  • Experience preparing operational reports and maintaining data for leadership decision-making.

Benefits

  • Flexible work policy with a work-from-home stipend.
  • Employee Share Ownership Plan (ESOP).
  • Paid parental leave.
  • 401(k) contribution matching.
  • Comprehensive health benefits and Spring Health mental health support.
  • Commuter reimbursement program.
  • 20 PTO days plus study assistance, celebration days, and volunteering leave.
  • Global working groups focused on collaboration, belonging, and connection.

Interested in this position?

Apply directly on the company website

Apply Now

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