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Sr. Technical Account Manager

4 months ago
United States
Full-time
Lead
Technical Account Manager
Customer and Technical Support
Java Machine Learning Python SQL
Apply Now
DataVisor

DataVisor

DataVisor delivers a powerful AI-powered fraud and risk management platform for real-time response to fraud attacks, providing security analytics for consumer-facing web and mobile sites.

IT Services
51-250
Founded 2013
$94M raised
View All Jobs 14

Description

  • Manage a portfolio of client relationships and serve as a trusted technical advisor for customer fraud and risk leaders.
  • Partner with the Delivery Team to oversee customer data integration and onboarding.
  • Ensure customers adopt best practices to maximize value from the platform.
  • Assess and debug platform performance issues and product functional issues.
  • Provide technical guidance on implementation approaches, custom models, and automation rules for suspicious activity detection.
  • Work cross-functionally with Customer Success, Engineering, and Product teams to resolve issues and improve outcomes.
  • Conduct and coordinate business reviews, presentations, and technical discussions with clients.
  • Lead solution deployment deep-dive discussions during late-stage pre-sales calls.
  • Translate customer feedback into product roadmap input for internal teams.
  • Attend meetups, events, and conferences as a technical ambassador.

Requirements

  • 10+ years of experience in banking, payments, social, or e-commerce industries in customer-facing technical roles such as Technical Account Manager or Solution Consultant.
  • Bachelor’s degree in a technical or analytical discipline.
  • Excellent communication and presentation skills.
  • Strong time management and project management skills with a focus on meeting deadlines.
  • Experience in fraud detection and risk management is a plus.
  • Coding and database experience with Python, Java, or SQL is a plus.

Benefits

  • Annual salary range of USD $130,000–$150,000, commensurate with experience.
  • Bonus eligibility.
  • PTO.
  • Stock options.
  • Health benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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