Remote French - English Bilingual Agent

1 month, 3 weeks ago
Full-time
Entry Level
Customer and Technical Support
DATAMARK, Inc.

DATAMARK, Inc.

DATAMARK, Inc. is a global leader in Contact Center and Business Process Outsourcing (BPO), founded in 1989 and headquartered in El Paso, Texas. The company operates delivery centers in the U.S., Mexico, and India, providing omnichannel, multilingual contact center solutions, back-office outsourcing, and digital document services to Fortune 500 companies, large enterprises, and government agencies. With a workforce of over 2,500 employees across eleven sites, DATAMARK emphasizes operational excellence through Lean Six Sigma methodologies and process improvement consulting. The company offers a wide range of services, including 24/7 customer care, high-volume data entry, document processing, and digital mailroom management. DATAMARK serves various industries, including banking, health insurance, and transportation, focusing on delivering tailored solutions that enhance customer experience and drive productivity. Its commitment to client satisfaction, quality, and innovation positions DATAMARK for continued growth in the outsourcing sector.

outsourcing/offshoring
1001-5000
Founded 1989

Description

  • Deliver outstanding customer service to customers in both French and English across phone, email, and chat.
  • Address customer inquiries, provide product or service information, and resolve issues promptly.
  • Document customer interactions accurately in company systems.
  • Identify customer needs and tailor solutions to meet those needs.
  • Collaborate with team members to meet and exceed customer service goals.
  • Maintain up-to-date knowledge of products and services to provide accurate information.
  • Escalate and manage customer issues or conflicts to ensure satisfactory resolutions.
  • Contribute to maintaining high standards of service and reinforce the company’s commitment to quality care.

Requirements

  • Fluency in both French and English with strong verbal and written communication in both languages.
  • High school diploma or equivalent; additional education is a plus.
  • Previous experience in customer service or a call center environment preferred.
  • Proficient with computer systems and able to navigate multiple software applications.
  • Excellent problem-solving skills and ability to manage conflicts effectively.
  • Ability to multitask and work efficiently in a fast-paced remote environment.
  • Strong attention to detail and organizational skills.
  • Availability to work flexible hours, including evenings and weekends, if required.

Benefits

  • Health insurance
  • Work-from-home remote position
  • Performance bonus
  • Paid training
  • Flexible schedules
  • Internet stipend

Interested in this position?

Apply directly on the company website

Apply Now

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