Dutch Speaking Customer Support Specialist - Work In Sofia - Paid Relocation

2 hours, 13 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to Dutch-speaking clients across phone, email, and chat channels.
  • Resolve customer inquiries efficiently and professionally with timely solutions.
  • Maintain accurate records of client interactions and follow-ups.
  • Collaborate with internal teams to handle complex customer issues and improve service quality.
  • Stay informed about products, services, and company policies to provide accurate information.
  • Participate in ongoing learning and training to build knowledge and improve performance.

Requirements

  • Fluency in Dutch, both spoken and written, is essential.
  • English proficiency is an advantage.
  • Previous experience in customer support or a related field is preferred.
  • Strong communication and interpersonal skills are required.
  • Excellent problem-solving skills and a customer-focused mindset are required.
  • Familiarity with CRM tools and general computer literacy are required.
  • Ability to work independently and as part of a team is required.
  • Willingness to relocate to Sofia with relocation expenses covered by the company is required.

Benefits

  • Competitive monthly salary.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • €1,500 signing bonus.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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