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Sr Customer Success Manager

1 month ago
Saudi Arabia
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apache Spark Hadoop Machine Learning
Apply Now
Dataiku

Dataiku

Dataiku develops a collaborative data science software platform that empowers teams to explore, prototype, build, and deliver data products, facilitating the transformation of business data into impactful insights through Everyday AI.

Internet Software & Services
251-1K
Founded 2013
$847M raised
View All Jobs 35

Description

  • Work with customers across KSA.
  • Own a portfolio of assigned accounts and ensure successful onboarding, adoption, retention, growth, and customer satisfaction.
  • Align customer stakeholders on objectives, action items, owners, and sponsors for pre-sales vision and implementation plans.
  • Guide customers on Dataiku’s value proposition, best practices, and common use cases.
  • Develop a deep understanding of each customer’s business, use cases, and desired outcomes.
  • Advise customers on implementing data science projects from design to production.
  • Monitor customer outcomes and value, and communicate progress to internal and external stakeholders.
  • Establish regular customer touchpoints to review progress against strategic business and technical objectives.
  • Use Customer Adoption & Health analytics to identify risks and expansion opportunities and translate insights into action.
  • Prioritize and coordinate resolution of customer requests and issues.
  • Build trusted relationships with internal teams and business partners across Sales, Services, Support, Product, Marketing, and others.
  • Champion customers internally to mitigate risk, improve experience, and unlock growth.
  • Stay current on Dataiku products, the competitive landscape, and data science trends.
  • Contribute to Customer Success team methodologies.

Requirements

  • Fluency in English and native Arabic are required.
  • 7+ years of professional experience in customer success, technical account management, or client relationship management.
  • Experience managing a fast-growing book of accounts, including accounts from approximately $200K to multi-million dollar ARR.
  • Experience with customer success KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, Logo Retention Rate, NPS, and CSAT.
  • Experience working collaboratively across Professional Services and partner motions.
  • Track record of navigating ambiguity, building consensus, fostering accountability, and working with urgency.
  • Strong written and oral presentation skills for business and technical stakeholders from analyst to C-level.
  • Confidence working with multiple stakeholders and building communities of champions or advocates across large organizations.
  • Working knowledge of big data technologies such as Hadoop and Spark is preferred.
  • Project management and storytelling skills.
  • Strong technical, analytic, and problem-solving skills.
  • Experience in hyper-growth, product-based technology companies is a plus.
  • Passion for technology, data and analytics, and learning new solutions and features is a plus.
  • Self-motivated team-player mindset and comfort working in a diverse, multicultural environment are a plus.

Benefits

  • Remote work is offered, as indicated by the #LI-Remote tag.
  • Opportunity to work at a company building enterprise AI orchestration and governance software.
  • Exposure to leading global enterprise customers and complex, high-impact accounts.
  • Equal opportunity employment with a commitment to dignity, decency, fairness, and inclusive hiring practices.
  • Reasonable accommodations are available during the hiring process by contacting [email protected].

Interested in this position?

Apply directly on the company website

Apply Now

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