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Manager 2, Technical Support Engineering, Premier

1 month, 3 weeks ago
Japan
Full-time
Lead
Technical Support Engineer
Technical Writing and Documentation
Datadog Linux
Apply Now
Datadog

Datadog

Datadog is the go-to monitoring platform for cloud applications, providing a complete suite of services to ensure optimal performance and user satisfaction.

IT Services
5K-10K
Founded 2010
View All Jobs 47

Description

  • Respond to client requests and support customers on a fast-paced team.
  • Educate clients on how to use the Datadog platform.
  • Reproduce issues and investigate Datadog’s 400+ integrations.
  • Create documentation and knowledge base articles across a range of technologies.
  • Drive product conversations based on customer needs and recurring problems.
  • Share technical and product expertise through demos, presentations, technical evaluations, and ongoing support.

Requirements

  • Self-motivated, detail-oriented, and committed to continuous learning.
  • Strong critical thinking skills with a client-centric approach.
  • Some programming experience and basic knowledge of Linux.
  • Ability to work a rotating schedule with weekend availability.
  • CS or Engineering major is a plus.
  • Active contribution to open-source projects or engineering communities is a plus.
  • Interest in starting your own company someday is a bonus.
  • Ability to work effectively in a collaborative, globally distributed team.

Benefits

  • Generous and competitive global and US benefits.
  • New hire stock equity (RSUs) and employee stock purchase plan.
  • Continuous career development and pathing opportunities.
  • Product training to build an in-depth understanding of the product and space.
  • Best-in-breed onboarding.
  • Internal mentor and buddy program across departments.
  • Friendly and inclusive workplace culture.

Interested in this position?

Apply directly on the company website

Apply Now

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