RemoteLeaf Logo
Log in Sign up

Manager 2, Technical Support Engineering, Premier

3 months ago
Japan
Full-time
Lead
Technical Support Engineer
Technical Writing and Documentation
Datadog Linux
Apply Now
Datadog

Datadog

Datadog is the go-to monitoring platform for cloud applications, providing a complete suite of services to ensure optimal performance and user satisfaction.

IT Services
5K-10K
Founded 2010
View All Jobs 37

Description

  • Respond to client requests and support customers on a fast-paced team.
  • Educate clients on how to use the Datadog platform.
  • Reproduce issues and investigate Datadog’s 400+ integrations.
  • Create documentation and knowledge base articles across a range of technologies.
  • Drive product conversations based on customer needs and recurring problems.
  • Share technical and product expertise through demos, presentations, technical evaluations, and ongoing support.

Requirements

  • Self-motivated, detail-oriented, and committed to continuous learning.
  • Strong critical thinking skills with a client-centric approach.
  • Some programming experience and basic knowledge of Linux.
  • Ability to work a rotating schedule with weekend availability.
  • CS or Engineering major is a plus.
  • Active contribution to open-source projects or engineering communities is a plus.
  • Interest in starting your own company someday is a bonus.
  • Ability to work effectively in a collaborative, globally distributed team.

Benefits

  • Generous and competitive global and US benefits.
  • New hire stock equity (RSUs) and employee stock purchase plan.
  • Continuous career development and pathing opportunities.
  • Product training to build an in-depth understanding of the product and space.
  • Best-in-breed onboarding.
  • Internal mentor and buddy program across departments.
  • Friendly and inclusive workplace culture.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Telnyx

Product Support Engineer: EMEA (Remote)

Telnyx 251-1K Diversified Telecommunication Services

Telnyx is hiring a technically minded support specialist to troubleshoot customer issues across connectivity products while helping develop AI-driven support automation.

Netherlands Romania Poland Ireland Full-time Mid Level Technical Support Engineer
Bash DNS Git GitHub HTTP IoT JavaScript JIRA Linux Metabase Postman Python REST API TLS Wireshark
7 hours, 55 minutes ago
HappyCo

Level 2 Support Representative

HappyCo 51-250 Professional Services

HappyCo is hiring a US-based Level 2 Support Representative working Pacific hours to resolve complex SaaS platform issues, support internal teams, and improve customer support processes for its property technology products.

United States Full-time Mid Level Technical Support Engineer
JIRA Notion
9 hours, 10 minutes ago
Nelson

Freelance French, Reviewer, Translator & Editor - 11 & 12 Math & Science

Nelson 251-1K Media

Nelson is seeking a freelance, remote Translator & Editor (French) to develop, translate, and refine Grade 11–12 Mathematics and Science learning content for French Immersion and Core French students on its Edwin digital learning platform.

Canada Freelance Senior Technical Writer Translator
Agile HTML
9 hours, 24 minutes ago
Thoughtworks

Senior Systems Support Engineer

Thoughtworks 10K-50K Professional Services

Thoughtworks is seeking a Senior Systems Support Engineer to maintain the stability, availability, and operational efficiency of complex client application systems while delivering reliable DevOps-driven solutions.

India Full-time Senior Technical Support Engineer
Agile AWS Azure Azure Pipelines CI/CD Datadog Docker Grafana Jenkins Kanban Microservices MySQL Node.js PostgreSQL PowerShell Prometheus Python React Scrum Serverless SQL Server
9 hours, 25 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers