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Service Delivery Specialist

1 hour, 21 minutes ago
Philippines
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Apply Now
New Era Technology US

New Era Technology US

New Era Technology US delivers comprehensive technology solutions that enable secure connections among people, places, and information, helping clients enhance productivity and innovation in a rapidly evolving digital landscape.

IT Services
1K-5K
View All Jobs 8

Description

  • Serve as the primary contact for clients and vendors on service, support, and warranty issues.
  • Provide remote troubleshooting and support for audiovisual and video conferencing systems.
  • Manage and track service requests through the ticketing system to ensure timely resolution.
  • Coordinate technicians, vendors, and repair resources.
  • Process service orders, purchase orders, warranty claims, RMAs, and related documentation.
  • Maintain service contracts, records, and equipment documentation.
  • Assist with inventory management and identify potential sales opportunities.
  • Deliver customer service while following company processes and standards.

Requirements

  • Basic knowledge of audiovisual equipment and video conferencing platforms.
  • Strong computer skills and confidence using technology.
  • Excellent written and verbal communication skills.
  • Strong customer service and interpersonal abilities.
  • Critical-thinking and troubleshooting skills.
  • Ability to work independently and collaboratively.
  • Ability to multitask, prioritize, and work under pressure.
  • Adaptability and willingness to learn new technologies.
  • Professionalism, reliability, and discretion when handling confidential information.
  • Flexibility to adjust shifts when required; AV, computer science, or related certifications are preferred.

Benefits

  • Remote work arrangement.
  • Day-one HMO coverage with one free dependent.
  • Health and wellness reimbursement benefits.
  • Sun Life group insurance.
  • Company salary loans and government loan payment assistance.
  • Government contributions and mandated leaves.
  • 13th-month pay, night differential pay, and holiday pay.
  • Company-provided work equipment.

Interested in this position?

Apply directly on the company website

Apply Now

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