Workers Compensation IME Customer Service Representative

2 weeks, 5 days ago
Full-time
Entry Level
Customer and Technical Support
Dane Street

Dane Street

Dane Street provides independent medical examination and peer review services tailored for the insurance industry, focusing on areas such as workers' compensation, disability, and auto liability, while emphasizing quality, compliance, and timely delive...

Insurance
251-1K
Founded 2008

Description

  • Intake new cases and verify the information and requests provided.
  • Draft cases by entering case information into the Dane Street AccessDS system.
  • Work with clients to resolve missing information needed to process claims.
  • Sort, organize, and create medical document listings when required by the client.
  • Assign and schedule cases to physicians based on location, availability, guidelines, jurisdictional requirements, and other client requirements.
  • Check for and prevent conflicts of interest before assigning a physician to a case.
  • Monitor, process, and track cases to ensure deadlines are met.
  • Provide frequent status updates to clients on cases in progress.
  • Communicate with clients and reviewers when referral information needs clarification or additional documentation.
  • Complete other duties and special projects as assigned based on business needs.

Requirements

  • Associate’s degree preferred.
  • Business experience in a healthcare and/or insurance setting preferred.
  • Exceptional communication skills with a clear understanding of company business lines.
  • Ability to apply critical thinking, manage time efficiently, and meet specific deadlines.
  • Computer literacy and typing skills are essential.
  • Ability to perform duties that may involve lifting, bending, traveling, and extended periods of sitting and computer work.
  • Must supply and support own internet service for a work-from-home role.
  • Must maintain an uninterrupted internet connection for the remote position.

Benefits

  • Medical, dental, and vision coverage for employees and their families.
  • Voluntary life insurance options for employees, spouses, and children.
  • Additional voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance.
  • Company-paid basic life insurance, short-term disability, and long-term disability coverage.
  • Generous paid time off policy.
  • 401(k) plan with company match.
  • Apple equipment and a media stipend provided for remote work.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Support Specialist

Wayvia (formerly PriceSpider) 201-500 information technology & services

Wayvia is hiring a Customer Support Specialist to handle incoming support requests for its products and services, helping customers resolve issues and get guidance in a remote U.S.-based role.

JIRA SQL
3 hours, 49 minutes ago

Medical Virtual Assistant - Nutrition & Wellness

Winning Assistants Health Care Providers & Services

Remote part-time Medical Virtual Assistant role for a nutrition and wellness center focused on patient communication, scheduling, insurance support, and administrative coordination.

Cybersecurity HIPAA Instagram API
3 hours, 49 minutes ago

Spa Receptionist & Sales Virtual Assistant

Winning Assistants Health Care Providers & Services

Spa receptionist and sales virtual assistant for a remote spa business, serving as the first point of contact to manage client communications, scheduling, and revenue-generating bookings.

CRM HIPAA
3 hours, 49 minutes ago

Remote Hospice Triage RN PT 3:30p-11p Compact & CA license needed

IntellaTriage 51-250 Health Care Providers & Services

IntellaTriage is hiring a remote registered nurse to provide after-hours hospice triage support for patients and families, ensuring timely care coordination and interventions.

3 hours, 49 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers