Legal Services Customer Service Representative

1 month ago
Full-time
Junior
Customer and Technical Support
Dane Street

Dane Street

Dane Street provides independent medical examination and peer review services tailored for the insurance industry, focusing on areas such as workers' compensation, disability, and auto liability, while emphasizing quality, compliance, and timely delive...

Insurance
251-1K
Founded 2008

Description

  • Handle client inquiries and take ownership of client requests.
  • Intake, review, and draft new cases in the company system.
  • Work with clients to resolve missing or incomplete case information.
  • Assign and schedule cases to physicians and experts based on requirements, availability, and jurisdiction.
  • Ensure physician assignments have no conflicts of interest.
  • Maintain frequent updates and clear communication with clients on cases in progress.
  • Monitor, process, and track cases to meet customer deadlines.
  • Ensure proper documentation and case files are complete and accurate.
  • Assist Operations Managers and CSR Supervisors with training and workflow support.
  • Research and help implement new regulations, client requirements, and process improvements.

Requirements

  • Experience supporting litigation, preferably alongside defense counsel.
  • Experience in customer service and legal assistant work.
  • Background in a healthcare and/or insurance setting is preferred.
  • Associate’s degree is preferred.
  • Strong interpersonal and communication skills.
  • Ability to handle sensitive matters with discretion, empathy, and professionalism.
  • Critical thinking skills and the ability to manage time efficiently and meet deadlines.
  • Computer literacy and strong typing skills.
  • Ability to maintain an uninterrupted internet connection for remote work.
  • Willingness to handle lifting, bending, traveling, and extended periods of sitting and computer work.

Benefits

  • Medical, dental, and vision coverage for employees and their families.
  • Voluntary life insurance options for employees, spouses, and children.
  • Additional voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance.
  • Basic life insurance, short-term disability, and long-term disability coverage at no cost.
  • Generous paid time off.
  • 401(k) plan with company match.
  • Apple equipment and a media stipend provided for the remote workspace.

Interested in this position?

Apply directly on the company website

Apply Now

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