RemoteLeaf Logo
Log in Sign up

Auto IME Customer Service Admin

17 hours, 58 minutes ago
United States
Full-time
Junior
Administrative Assistant
Customer and Technical Support
Apply Now
Dane Street

Dane Street

Dane Street provides independent medical examination and peer review services tailored for the insurance industry, focusing on areas such as workers' compensation, disability, and auto liability, while emphasizing quality, compliance, and timely delive...

Insurance
251-1K
Founded 2008
View All Jobs 19

Description

  • Draft incoming referrals with demographic information, diagnosis, due date, and specialty in a timely manner.
  • Complete the intake process accurately and close cases according to workflow procedures.
  • Monitor client emails throughout the workday, provide needed information, and escalate messages to the appropriate team member.
  • Upload incoming referrals, records, fee schedules, and related documents into the correct case and ensure notifications are sent.
  • Contact clients by email and phone to obtain needed information and medical records for case handling.
  • Request, retrieve, and upload medical records from client platforms such as iCase.
  • Notify the CSR team when medical records are received.
  • Select and assign incoming referrals and help balance queues across CSR and QA team members.
  • Invoice referrals on the CSR and QA board based on physician fees and client quotes.
  • Audit referrals with upcoming due dates to confirm cases were processed correctly and assist with physician outreach and referral assignments when teammates are on PTO.

Requirements

  • Associate’s degree or Bachelor’s degree preferred.
  • Business experience in a healthcare and/or insurance setting preferred.
  • Exceptional communication skills with a clear understanding of company business lines.
  • Ability to apply critical thinking, manage time efficiently, and meet specific deadlines.
  • Strong computer literacy and typing skills.
  • Ability to perform duties that may involve lifting, bending, traveling, prolonged sitting, and extensive computer work.
  • Must supply and support personal internet service for a work-from-home role.
  • Must maintain an uninterrupted internet connection for remote work.
  • Job duties and requirements are subject to change at any time.

Benefits

  • Medical, dental, and vision coverage for employees and their families.
  • Voluntary life insurance options for employees, spouses, and children.
  • Additional voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance.
  • Employer-paid basic life insurance, short-term disability, and long-term disability coverage.
  • Generous paid time off policy.
  • 401(k) plan with company match.
  • Apple equipment and a media stipend provided for the remote workspace.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Berry Virtual

Medical Admin Assistant (BIL)

Berry Virtual 11-50 Professional Services

Medical Admin Assistant role supporting healthcare providers in a medical office by coordinating patient administration, records, billing support, and insurance processes to keep daily operations running smoothly.

Colombia El Salvador Honduras Nicaragua Mexico Full-time Entry Level Administrative Assistant
1 hour ago
lago

Amazon Customer Service Specialist / CSR (E-commerce)

lago Professional Services

Remote Customer Service Specialist II role supporting Amazon buyer communications, feedback remediation, and returns/refunds management across a portfolio of client accounts for a Philippines-based team.

Philippines Full-time Junior Customer Support
$21k-$31k
1 hour ago
Wellhub

Analista de Atendimento ao Usuário Final - Vaga Afirmativa para Pessoa com Deficiência

Wellhub 1-10 Gas Utilities

A Wellhub está contratando em Brasil um(a) Analista de Atendimento ao Usuário Final para integrar o time de Customer Experience e oferecer suporte direto e multicanal aos usuários da plataforma de bem-estar.

Brazil Full-time Junior Customer Support
CRM Salesforce
1 hour, 5 minutes ago
Mercier Consultancy

French Customer Support for Technology Company | Work and Live in Greece

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a French Customer Support Representative to support French-speaking clients for an innovative technology company in Greece.

France Greece Spain Portugal Full-time Junior Customer Support
CRM
1 hour, 20 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers