Amazon Customer Service Specialist / CSR (E-commerce)

1 hour, 32 minutes ago
Full-time
Junior
Customer and Technical Support
lago

lago

lago connects talented individuals from emerging markets with high-quality remote job opportunities, facilitating professional growth and increased earnings for both workers and agencies.

Professional Services

Description

  • Independently manage buyer-seller messaging across an assigned book of client accounts.
  • Own end-to-end negative feedback and product review remediation, including submission, follow-up, and escalation to Amazon when needed.
  • Coordinate return and refund decisions directly with brand management.
  • Identify trends in buyer complaints, defect patterns, and listing issues, and share them with Listing and Case Specialist teams.
  • Route FBA-related complaints, such as damaged inventory or wrong-item shipments, to the FBA Resolution team with proper documentation.
  • Use structured escalation paths to resolve complex buyer-seller disputes with Amazon.
  • Act as a subject matter expert or Trainual content owner for at least one customer service function.
  • Provide guidance to Customer Service Specialist I peers on day-to-day casework.
  • Stay current on Amazon buyer-side policy changes using external resources such as blogs, LinkedIn, and seller forums.
  • Maintain or exceed department performance standards.

Requirements

  • 2-3 years of customer support or customer resolution experience, preferably in an eCommerce environment.
  • Strong written and verbal communication skills with the ability to de-escalate buyer situations.
  • Detail-oriented with a proactive approach to resolving buyer concerns.
  • Strong ability to analyze data related to buyer complaints and review trends.
  • Hands-on experience with Amazon Seller Central buyer-seller messaging, Feedback Manager, and Voice of the Customer dashboards (preferred).
  • Experience with A-to-z claim responses and chargeback documentation (preferred).
  • Prior experience owning a customer service book of work in an agency or multi-brand environment (preferred).
  • Demonstrated understanding of business processes, procedures, and specialized functions.
  • Ability to apply good judgment in non-standard cases and choose the correct escalation path.
  • Willingness to serve as an SME and keep Trainual content current.

Benefits

  • Remote work with a global team and work-life balance.
  • Salary of $10-$15 per hour, or approximately $1,600-$2,400 monthly.
  • Growth opportunities to help shape the role and grow with the company.
  • Opportunity to work in an innovative, data-driven culture.
  • Confidentiality and Non-Circumvention Agreement required as part of the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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