CX Trainer - Freelance (Australia)

3 months, 1 week ago
Freelance
Senior
Customer and Technical Support

CXG

CXG provides customer sentiment analysis and consulting services to help businesses enhance customer experiences and drive growth.

Description

  • Understand client learning needs and tailor training to drive impact and relevance.
  • Collaborate with Project Managers to define training goals, schedules, and session formats.
  • Deliver engaging in-person and online training sessions, including workshops, coaching, and retail programs.
  • Create interactive learning environments using storytelling, gamification, and real-world scenarios.
  • Coach frontline staff on service behaviors, mindset, emotional intelligence, and luxury selling.
  • Adapt training content to reflect the cultural nuances and customer profiles of key Australian cities.
  • Provide actionable feedback and post-training support to reinforce learning.
  • Work closely with luxury clients to help build memorable retail experiences through practical training.

Requirements

  • Proven on-ground training experience in luxury beauty, fine jewellery, or watchmaking retail.
  • Minimum 5+ years of experience in service excellence, client experience, or learning and development.
  • Confident designing and delivering classroom and online training, on-floor coaching, and experiential workshops.
  • Expertise in coaching, retail team management, luxury service, clienteling/CRM, emotional intelligence, and brand storytelling.
  • Proven ability to develop or localize training materials based on cultural and regional context.
  • Excellent English communication skills; additional languages are a plus.
  • Content creation skills using PowerPoint and digital learning tools are a strong advantage.

Interested in this position?

Apply directly on the company website

Apply Now

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