Account Manager

9 hours, 22 minutes ago
Full-time
Mid Level
Customer and Technical Support
CrowdRiff

CrowdRiff

CrowdRiff is a visual content marketing platform for travel and hospitality brands, leveraging AI to source, manage, and optimize user-generated content. It helps brands attract and engage visitors through impactful visuals, saving time and costs while...

Consumer Services
51-200
Founded 2011
$11M raised

Description

  • Manage the full lifecycle of approximately 100 customer accounts across East Coast or Mountain territories.
  • Build relationships with multiple stakeholders at each customer account.
  • Drive retention and revenue growth through strategic upsell and cross-sell opportunities across CrowdRiff products.
  • Prospect and qualify new business opportunities in partnership with a Business Development Representative.
  • Serve as the primary customer contact, resolving questions and coordinating escalation of support issues.
  • Monitor account health, address churn risk, and deliver onboarding, training, and value-driven check-ins.
  • Conduct business reviews and communicate product value through relevant customer success stories.
  • Maintain accurate CRM records, account plans, renewal and upsell forecasts, and performance reporting.
  • Share customer feedback with Product, Marketing, and Support teams and support adoption of new features.
  • Represent CrowdRiff at industry events and support customer advocacy through case studies, references, and testimonials.

Requirements

  • 3+ years of account management experience, or Account Executive experience with demonstrated customer success expertise.
  • Proven record of meeting or exceeding retention, upsell, and/or new-business targets.
  • Experience prospecting, selling, and managing a large book of business of approximately 100 accounts.
  • Ability to prioritize across many accounts in a fast-paced environment.
  • Strong written, verbal, relationship-building, and presentation skills.
  • Comfort handling customer support questions and coordinating resolutions with internal teams.
  • Ability to interpret customer data and use insights to drive engagement and account expansion.
  • Experience collaborating cross-functionally with Product, Marketing, Sales, or Customer Success teams.
  • Familiarity with the travel, tourism, or destination marketing organization industry is preferred.
  • Knowledge of CrowdRiff product capabilities and travel and tourism industry trends.

Benefits

  • Competitive salary and benefits plan.
  • Equity incentives.
  • Parental leave.
  • Learning and development support through the DevDollars program.
  • Up to 8 weeks of vacation.
  • Half-day every other Friday during summer and no-meeting Fridays year-round.
  • Flexible work hours and the option to work from another country for up to 90 days.
  • Up to $3,000 toward travel, plus regular team socials and events.

Interested in this position?

Apply directly on the company website

Apply Now

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