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Senior Account Manager

9 hours, 23 minutes ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
CRM Deep Learning Generative AI Machine Learning
Apply Now
Lucidworks

Lucidworks

Lucidworks provides enterprise search solutions with Fusion platform, offering industry-leading search technology for intelligent search apps at any scale, enhancing search experiences and relevance for businesses worldwide.

Internet Software & Services
51-200
Founded 2007
$209M raised
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Description

  • Own commercial success, gross and net retention, renewals, expansion revenue, and long-term growth for a portfolio of strategic accounts.
  • Develop and execute multi-year account strategies aligned to client business priorities.
  • Build executive relationships and lead Executive Business Reviews that demonstrate measurable business outcomes.
  • Source, qualify, and close complex expansion opportunities, including developing business cases and leading pricing, contract, and renewal negotiations.
  • Maintain accurate renewal forecasts and commercial pipelines, communicating risks, mitigation plans, and growth strategies to leadership.
  • Act as the executive escalation owner for client business issues and coordinate cross-functional resolution plans.
  • Partner with Client Success Engineering, Professional Services, Support, Product, Sales, and executive leadership to deliver a unified client experience.
  • Mentor and coach Account Managers on account strategy, negotiation, and executive engagement.
  • Use Gen AI tools to support account planning, research, business reviews, and client communications while protecting confidential information.

Requirements

  • Demonstrated experience owning complex enterprise client relationships across retention, growth, and long-term planning.
  • Proven track record leading enterprise renewals, commercial negotiations, and large expansion deals.
  • Experience consistently achieving retention and revenue objectives with strong forecasting and pipeline discipline.
  • Ability to build trusted executive relationships and influence senior stakeholders.
  • Ability to translate client priorities into multi-year account strategies delivered through cross-functional teams.
  • Strong communication, presentation, and executive facilitation skills, including leading Executive Business Reviews.
  • Ability to use Gen AI tools for account planning and client communications with sound judgment around confidentiality, accuracy, and quality.
  • Experience managing enterprise SaaS clients in a subscription-based business model (preferred).
  • Experience using CRM and customer success platforms for account strategy, forecasting, and commercial performance (preferred).
  • Knowledge of enterprise search, AI, digital experience, or commerce technologies, and experience mentoring account managers (preferred).

Benefits

  • Fully remote position open to candidates based in the United States.

Interested in this position?

Apply directly on the company website

Apply Now

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