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ServiceNow Administrator

5 hours, 17 minutes ago
United States
Full-time
Entry Level
Systems Administrator
DevOps and Infrastructure
Apply Now
Crossfuze

Crossfuze

Crossfuze is a ServiceNow Elite Partner with over 2,500 implementations and 20+ years of Enterprise Service Management experience. They offer IT services, IT consulting, ServiceNow solutions, and expertise in Microsoft Cloud solutions. Crossfuze focuse...

Internet Software & Services
251-1K
Founded 2000
View All Jobs 4

Description

  • Provide daily support for ServiceNow, including incident management, change management, and service catalog tasks.
  • Create and maintain user roles and user access in ServiceNow.
  • Develop systems and program specifications, test criteria, and project control for new functionality, enhancements, or defect resolution.
  • Coordinate installation, testing, and maintenance of ServiceNow upgrades and service packs.
  • Collaborate with service managers to define customer objectives for ServiceNow.
  • Research system and program issues to identify causes of failure or poor operational performance.
  • Follow documentation to implement integrations and related solutions.
  • Support additional innovative technology projects within the Applications team.
  • Coordinate and implement requirements using ServiceNow low-code or no-code functionality.
  • Perform other duties as assigned.

Requirements

  • 6-12 months of ServiceNow administration experience required.
  • ServiceNow Certified System Administrator certification or 1+ year of ServiceNow administration experience required.
  • Ability to learn new systems and skills quickly.
  • Ability to work directly with customers to triage issues, troubleshoot, research solutions, gather requirements, implement solutions, and provide training.
  • Willingness to collaborate with development team members.
  • Understanding of Azure Provisioning and SSO, general systems integrations, and databases.
  • Technical understanding of ServiceNow service management operations and how it interfaces with ITIL processes, IT, and business functions.
  • Must be located in the United States for this fully remote role.

Benefits

  • Competitive compensation of $70,000-$80,000 annually.
  • Flexible remote work options.
  • Half-day Fridays with no meetings or messages starting at noon local time.
  • Additional PTO day for mental health.
  • Competitive paid time off.
  • Paid maternity and paternity leave for biological birth and adoption.
  • Newborn, adoption, and fertility assistance.
  • 401(k) with employer match.
  • Healthcare plan.
  • Competitive training and development programs.
  • Premium Calm app subscription for the employee and up to five additional people chosen by the employee.
  • 10 days of bereavement leave.

Interested in this position?

Apply directly on the company website

Apply Now

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