Cresta

Cresta AI provides generative AI solutions for intelligent contact centers, offering self-service, live coaching, and post-call insights. Their technology empowers sales and customer service teams to enhance customer interactions, boost revenue, and im...

Professional Services

Industrials

51-250 (210)

Founded 2017

$151M raised

14 open positions

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Principal Partner Solutions Consultant

1 month ago

United States

Full-time

Lead

Implementation Consultant

Customer and Technical Support

Vertex AI

Apply Now

Cresta

Professional Services

51-250

Founded 2017

$151M raised

View All Jobs 14

Description

Serve as a trusted advisor and platform expert for partners and customers, connecting technical capabilities to business outcomes.
Create and deliver executive-ready presentations, strategic assets, solution demonstrations, and technical presales support.
Support the partnerships sales team on individual partner opportunities by providing tactical guidance.
Develop scalable messaging, enablement content, and solution frameworks that accelerate partner-led revenue growth.
Lead strategic solution design discussions and act as the escalation point for complex partner opportunities, technical challenges, and product feedback.
Cultivate trusted relationships with strategic partners including GSIs, BPOs, and technology partners.
Support partners on value proposition, solution capabilities, and technical positioning for current and future products.
Collaborate across Partner Sales, Direct Sales, Partner Enablement, Product, and Solution Engineering to execute and scale partner strategy.
Work with the Partnerships team to identify challenges, recommend solutions, and improve the partner program and offerings.
Contribute to scalable partner solution frameworks, best practices, and enablement assets that improve partner self-sufficiency and customer success.

Requirements

10+ years of experience in customer-facing roles, including 5+ years in technical pre-sales within high-growth SaaS or AI environments.
5+ years of experience working in the contact center space.
Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments.
Demonstrated ability to develop deep platform expertise and engage effectively with both technical and executive audiences.
Ability to translate business requirements into technical solutions.
Proven ability to work cross-functionally with Sales, Product, and Engineering teams.
Excellent communication skills and the ability to explain complex technical concepts clearly to diverse audiences.
Strong project management and organizational skills.

Interested in this position?

Apply directly on the company website

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