Principal Partner Solutions Consultant

1 month ago
Full-time
Lead
Customer and Technical Support
Cresta

Cresta

Cresta AI provides generative AI solutions for intelligent contact centers, offering self-service, live coaching, and post-call insights. Their technology empowers sales and customer service teams to enhance customer interactions, boost revenue, and im...

Professional Services
51-250
Founded 2017
$151M raised

Description

  • Serve as a trusted advisor and platform expert for partners and customers, connecting technical capabilities to business outcomes.
  • Create and deliver executive-ready presentations, strategic assets, solution demonstrations, and technical presales support.
  • Support the partnerships sales team on individual partner opportunities by providing tactical guidance.
  • Develop scalable messaging, enablement content, and solution frameworks that accelerate partner-led revenue growth.
  • Lead strategic solution design discussions and act as the escalation point for complex partner opportunities, technical challenges, and product feedback.
  • Cultivate trusted relationships with strategic partners including GSIs, BPOs, and technology partners.
  • Support partners on value proposition, solution capabilities, and technical positioning for current and future products.
  • Collaborate across Partner Sales, Direct Sales, Partner Enablement, Product, and Solution Engineering to execute and scale partner strategy.
  • Work with the Partnerships team to identify challenges, recommend solutions, and improve the partner program and offerings.
  • Contribute to scalable partner solution frameworks, best practices, and enablement assets that improve partner self-sufficiency and customer success.

Requirements

  • 10+ years of experience in customer-facing roles, including 5+ years in technical pre-sales within high-growth SaaS or AI environments.
  • 5+ years of experience working in the contact center space.
  • Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments.
  • Demonstrated ability to develop deep platform expertise and engage effectively with both technical and executive audiences.
  • Ability to translate business requirements into technical solutions.
  • Proven ability to work cross-functionally with Sales, Product, and Engineering teams.
  • Excellent communication skills and the ability to explain complex technical concepts clearly to diverse audiences.
  • Strong project management and organizational skills.

Interested in this position?

Apply directly on the company website

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