Partner Program Director

2 months, 1 week ago
Full-time
Lead
Project and Program Management
Cresta

Cresta

Cresta AI provides generative AI solutions for intelligent contact centers, offering self-service, live coaching, and post-call insights. Their technology empowers sales and customer service teams to enhance customer interactions, boost revenue, and im...

Professional Services
51-250
Founded 2017
$151M raised

Description

  • Own the relationship with Cresta’s partners and serve as their primary point of contact and platform expert.
  • Develop partner success plans and maturity roadmaps that improve self-sufficiency, adoption, and long-term impact.
  • Design and execute onboarding and ongoing enablement programs for partners.
  • Collaborate with partners to define and execute joint go-to-market strategies.
  • Align partner business goals, industry expertise, and strategic priorities with Cresta’s capabilities and market opportunities.
  • Work cross-functionally with Product, Professional Services, Sales, and Enablement teams to drive partner outcomes.
  • Support partner-sourced and partner-influenced opportunities with internal and partner sales teams.
  • Identify joint use cases, industry solutions, and vertical-specific opportunities that accelerate success.
  • Monitor, report on, and improve solution adoption, partner performance metrics, and partner health.
  • Identify technical gaps, friction points, and product feedback from the partner ecosystem and route recommendations to Product and Leadership.

Requirements

  • 10+ years of experience in customer-facing roles such as Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management.
  • 5+ years of experience working in the contact center space.
  • Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments.
  • Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences.
  • Ability to translate business requirements into technical solutions.
  • Proven ability to work cross-functionally with Sales, Product, and Engineering teams.
  • Excellent communication skills with the ability to explain complex technical concepts clearly to diverse audiences.
  • Strong project management and organizational skills.

Interested in this position?

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