Customer Success Executive (USA)

7 hours, 22 minutes ago
Full-time
Mid Level
Customer and Technical Support
Creatio

Creatio

Creatio offers a comprehensive low-code platform designed to automate industry workflows and customer relationship management (CRM), featuring a suite of tools that includes sales force automation, marketing automation, and help desk software.

Internet Software & Services
501-1000
Founded 2013
$68M raised

Description

  • Build and maintain long-term relationships with strategic corporate and enterprise customers across the United States.
  • Serve as a trusted advisor to assigned accounts, including C-level stakeholders.
  • Monitor and audit implementation delivery processes, identifying early risks that could affect launches.
  • Help customers achieve intended outcomes, realize value, and maximize ROI.
  • Drive account retention and portfolio growth through cross-selling and upselling.
  • Maintain customer satisfaction and an above-industry-average Net Promoter Score (NPS).

Requirements

  • 3+ years of B2B account management or project management experience with enterprise accounts in the United States.
  • Based on the U.S. East Coast; candidates in the Central Time Zone may be considered.
  • Experience supporting banks, credit unions, or other financial-services organizations.
  • Executive-level English communication skills.
  • Customer-centric approach and a track record of delivering customer success.
  • Ability to learn quickly and adapt to changing market conditions.
  • Experience with CRM, BPM, or low-code/no-code solutions (preferred).

Benefits

  • Competitive compensation and benefits package for employees and their families, varying by country of residence and employment type.
  • Clear career paths, mentorship, and continuous learning opportunities.
  • Flexible work arrangements and well-being initiatives.
  • Recognition-focused culture that values employee contributions and ideas.
  • Opportunity to work with modern technologies in an innovation-focused environment.

Interested in this position?

Apply directly on the company website

Apply Now

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