Customer Success Manager

10 hours, 22 minutes ago
Full-time
Mid Level
Customer and Technical Support
Merkle Science

Merkle Science

Merkle Science provides a predictive crypto risk and intelligence platform that specializes in next-generation threat detection, risk management, and compliance solutions for businesses, banks, and government agencies, enabling them to identify suspici...

Capital Markets
11-50
Founded 2018
$26M raised

Description

  • Serve as the primary point of contact for assigned customers and build long-term relationships.
  • Act as a customer champion by communicating customer requirements and opportunities to the product team.
  • Develop trusted-advisor relationships with account stakeholders and executive sponsors.
  • Ensure solutions are delivered on time and aligned with customer needs and objectives.
  • Communicate progress on monthly and quarterly initiatives to internal and external stakeholders.
  • Forecast and track key account metrics.
  • Monitor and analyze customer product usage to support satisfaction and adoption.
  • Partner with Sales to onboard and integrate new clients.
  • Maintain strong day-to-day client service and satisfaction.
  • Drive upsell opportunities within the existing customer base.

Requirements

  • Fluency in English.
  • At least 3 years of account management experience.
  • Previous experience in compliance, web3, or blockchain.
  • At least one prior early-stage startup experience.
  • Proven ability to upsell and manage customer relationships effectively.
  • Strong relationship-building and people-management capabilities.
  • Creative, results-driven, and self-motivated approach to problem-solving.
  • Resilience and ability to perform well under pressure.
  • High emotional intelligence, strong organization, and effective workload prioritization.
  • Ability to adapt quickly and positively to changing requirements and unforeseen issues.

Benefits

  • Excellent health insurance.
  • Flexible time off.
  • Learning and development initiatives.
  • Work-life-balance-focused working hours.
  • Team-building sessions and mental health discussions.
  • Industry-leading compensation.
  • Generous equity.
  • Career growth opportunities in a rapidly growing company.

Interested in this position?

Apply directly on the company website

Apply Now

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