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Regional Manager, Customer Accounts – West Coast

13 hours, 38 minutes ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Foundation JIRA Salesforce
Apply Now
Tenna

Tenna

Tenna is the construction technology platform that revolutionizes equipment fleet operations, offering contractors a total equipment management solution to make informed decisions, increase utilization, and enhance productivity.

Construction & Engineering
51-200
Founded 2015
View All Jobs 51

Description

  • Lead, coach, develop, hire, and performance-manage a regional team of Customer Account Managers across Enterprise, Mid-Market, and SMB segments.
  • Own regional retention, renewal, expansion, gross revenue retention, net revenue retention, and logo-retention outcomes.
  • Review account health, adoption, usage, escalations, and renewal risk with CAMs; ensure current account plans and recovery plans are in place.
  • Lead conversations for at-risk key and Enterprise accounts while supporting CAMs with day-to-day account management.
  • Maintain accurate forecasts of renewals and expansion opportunities, escalating risks early and recommending actions.
  • Run weekly one-on-ones, account reviews, team operating cadences, and individual development plans.
  • Partner with Sales on customer handoffs, renewals, and expansion opportunities; collaborate with Professional Services to improve onboarding and time to value.
  • Partner with Product and Support to address recurring customer needs and systemic issues.
  • Balance account assignments and workloads based on segment, complexity, and team capacity.
  • Maintain accurate Salesforce data and reporting; share field insights to improve health scoring, playbooks, and processes.
  • Travel to customer sites for strategic business reviews, Enterprise and Platinum account visits, team coaching, and company events.

Requirements

  • Bachelor’s degree or equivalent experience; degree strongly preferred.
  • 5+ years of experience in B2B SaaS Customer Success, Account Management, or post-sales roles.
  • 2+ years of direct people-management experience, including hiring, coaching, and performance management.
  • Demonstrated success driving renewals, retention, and expansion with measurable results.
  • Working knowledge of SaaS metrics, including GRR, NRR, churn, health scoring, adoption, ARR, and ACV.
  • Experience supporting Enterprise and Mid-Market customers in complex, multi-stakeholder environments.
  • Experience managing complex customer escalations; remote or distributed team leadership experience is a plus.
  • Strong Salesforce experience in account management, opportunity tracking, and reporting.
  • Advanced Excel and data-analysis skills; familiarity with Jira, service desk systems, and customer health reporting.
  • Ability to lead difficult customer conversations and build trust with C-level stakeholders.
  • Experience in a growth-stage or scaling B2B SaaS organization; construction technology, fleet/equipment management, telematics, IoT, industrial SaaS, or construction ERP experience is preferred.
  • Must live in or be willing to relocate to California, Oregon, or Washington, and be able to travel approximately 25%–35%.

Benefits

  • Remote full-time role for candidates based in or relocating to California, Oregon, or Washington.
  • Competitive compensation package.
  • Robust low-cost benefits with coverage beginning on the first day of employment.
  • Paid Time Off and Volunteer Time Off.
  • Dependent care benefits.
  • 401(k) match.
  • Employee referral bonuses.
  • Growth and personal-development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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