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DACH Enterprise Customer Success Manager

9 hours, 40 minutes ago
Germany
Full-time
Senior
Customer Success Manager
Project and Program Management
Confluence Salesforce Splunk
Apply Now
ControlUp

ControlUp

ControlUp optimizes digital experience for enhanced employee productivity through real-time monitoring and troubleshooting for desktop optimization.

Internet Software & Services
201-500
Founded 2012
$140M raised
View All Jobs 4

Description

  • Manage the full customer lifecycle for a portfolio of enterprise DACH accounts.
  • Drive customer adoption, measurable outcomes, satisfaction, and confidence in ControlUp’s value.
  • Identify, monitor, escalate, and mitigate risks related to adoption, engagement, unresolved issues, and environment health.
  • Build trusted-advisor relationships with senior IT professionals, executive stakeholders, sponsors, and business leaders.
  • Guide customers on optimizing ControlUp capabilities to achieve their goals and maximize ROI.
  • Coordinate internal teams and subject-matter experts to manage implementations and resolve customer risks.
  • Maintain stakeholder maps and communicate realized value to customer decision-makers and executive sponsors.
  • Identify underused product capabilities and guide customers toward fuller adoption.
  • Partner with sales, marketing, product, support, and R&D on customer requirements and feedback.
  • Advocate for customers internally and represent the voice of the customer.

Requirements

  • Native-level German communication skills.
  • High-level written and spoken English fluency; additional languages are a plus.
  • Experience in an EUC or similar software company, ideally in a startup or SaaS environment.
  • Experience building multi-threaded stakeholder relationships within Fortune 100 companies.
  • Ability to translate technical outcomes and product usage into business-value narratives for executive and business stakeholders.
  • Strong written and verbal communication, organization, note-taking, project management, and time-management skills.
  • Customer-centric, proactive, detail-oriented critical thinker and problem solver.
  • Deep ability to understand product capabilities and guide customers on their application.
  • Willingness to travel as required.
  • Experience with Outreach.io, Chorus, Salesforce, Slack, Splunk, Zoom, Clari, Confluence, or EverAfter (preferred).
  • Working knowledge of VDI, Citrix, or VMware virtualization solutions (preferred).
  • Experience with German C5 certification processes or MEDDICC/MEDDPICC (preferred).

Benefits

  • Work with a global team across the US, EMEA, and Israel.
  • Attend an annual company-wide global offsite.
  • Make an impact in a fast-paced environment using cutting-edge technology.
  • Join a collaborative culture that supports learning and professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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