Business Systems Lead

5 days, 19 hours ago
Full-time
Lead
Product Management
Coursedog

Coursedog

Coursedog is an Intelligent Academic Operations Platform founded in 2018 by Columbia University computer science students Justin Wenig and Nick Diao. Based in New York, the company focuses on enhancing academic operations within higher education institutions. Coursedog aims to improve student success by modernizing processes that facilitate course enrollment and timely graduation. The platform offers a range of services, including cloud-based academic and event scheduling, curriculum management, online catalogs, assessment and reporting tools, workflow automation, and real-time data integration. These features help educational institutions streamline operations and make data-driven decisions. Coursedog serves over 300 educational institutions, including notable universities like Columbia University, Stanford, and BYU, as well as community colleges and professional schools. The platform supports students by providing easier access to course information and scheduling, ultimately promoting on-time program completion and operational efficiency for institutions.

information technology & services
51-200
Founded 2018
$111M raised

Description

  • Own the Salesforce product roadmap, backlog, and Jira sprint cadence for the systems team.
  • Lead stakeholder discovery sessions and translate business needs into user stories, specs, and acceptance criteria.
  • Map current-state and future-state workflows and define scalable process solutions.
  • Coordinate UAT, release readiness, and post-launch adoption across GTM, Customer Experience, Operations, and Finance.
  • Serve as the main communication hub between business stakeholders and the delivery team, including sprint ceremonies and release updates.
  • Maintain operational health across the GTM systems portfolio, including billing, support, revenue operations, and connected platforms.
  • Support functional leads in RevOps, Customer Success, and Product & Engineering Operations by triaging issues and delivering system solutions.
  • Direct and coordinate a small offshore team of Salesforce Administrators/Developers, including work assignment, QA, and build review.
  • Design and build complex Salesforce Flows, configuration, reporting, dashboards, and other declarative solutions.
  • Audit the Salesforce org for technical debt, broken automations, redundant fields, and scalability risks, and remediate issues.
  • Identify, design, and deploy AI and automation use cases to reduce manual work and improve operational efficiency.

Requirements

  • 5+ years of hands-on Salesforce experience in a high-growth SaaS environment.
  • Experience spanning administration, product ownership, or Revenue Operations.
  • Familiarity with business systems beyond Salesforce and the ability to quickly learn new platforms.
  • Proven experience designing and building Salesforce solutions with deep expertise in Flow architecture and declarative automation.
  • Experience owning a systems roadmap, managing a backlog, and delivering work through agile methods such as Jira.
  • Familiarity with Apex, SOQL, and Salesforce platform limitations such as governor limits.
  • Strong understanding of GTM systems and processes, including lead-to-opportunity flows, forecasting, renewals, and case management.
  • Experience managing or coordinating distributed teams across time zones.
  • Hands-on experience with data governance, deduplication, enrichment tools, and maintaining data accuracy at scale.
  • Experience using AI tools or Salesforce AI capabilities to improve workflows and automation.
  • Strong analytical and problem-solving skills with the ability to translate complex requirements into scalable solutions.
  • Excellent communication skills and the ability to write clear specifications for technical and non-technical stakeholders.
  • Non-traditional backgrounds are welcomed, and candidates are encouraged to apply even if they do not meet every qualification.

Benefits

  • Competitive base salary of $110,000-$130,000 depending on experience.
  • Performance-based variable compensation with total on-target earnings of $120,000-$150,000 when goals are met.
  • Remote-first work environment.
  • Unlimited paid time off.
  • Company equity with grants reviewed and adjusted upon promotion.
  • Safe Harbor 401(k) plan available from day one with a 4% employer match.
  • Medical, dental, and vision coverage with a fixed contribution model.
  • Access to wellness and support programs, including Spring Health, XP Health, Carrot Fertility, and One Medical.
  • Pre-tax savings options through HSA and FSA accounts.
  • Up to 12 weeks of fully paid parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

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