Sr Coupa Pay Success Manager -11821

1 hour, 15 minutes ago
Full-time
Lead
Customer and Technical Support
Coupa Software

Coupa Software

Coupa Software is the premier cloud-based finance platform, empowering companies worldwide to optimize spend, boost profits, and reduce costs with a comprehensive suite of modules.

Internet Software & Services
1K-5K
Founded 2006

Description

  • Own adoption strategies for large, strategic customers and coordinate execution across internal teams and external partners.
  • Help customers define measurable success goals tied to their business objectives for Coupa Pay growth and adoption.
  • Act as a trusted advisor in strategic discussions about longer-term business needs and best practices.
  • Analyze and report on customer opportunity across virtual cards, bank transfers, and working capital or early pay discount solutions.
  • Build strong partnerships with customers, suppliers, Coupa Pay partners, and Coupa colleagues.
  • Provide Coupa platform demonstrations and training to customers.
  • Use technical product knowledge to explain how the full Coupa platform supports customer business needs.
  • Meet customers in person through occasional travel.

Requirements

  • 10–15 years of experience working directly with large enterprise clients in customer success or a related role.
  • 10+ years of experience in payments or systems applications, internally or externally through finance, procurement, consulting, or software providers.
  • Deep domain expertise in payments and/or procurement systems.
  • Strong client management skills with the ability to drive rapid go-live and adoption plans.
  • Strong written and verbal communication skills.
  • Experience with B2B payments, especially digital payments solutions, is preferred.
  • Experience with SaaS is a plus.
  • Experience with Coupa BSM or other financial payment, accounting, source-to-pay, or procurement software is a plus.
  • Previous sales or lead consulting experience with tools such as Coupa, Tipalti, Nvoicepay, Bill.com, Ariba, Concur, NetSuite, Workday, Oracle, or SAP is a strong predictor of success.
  • Experience configuring and delivering software demonstrations is strongly preferred.

Benefits

  • Two company-wide paid Global Wellness Days each year.
  • Paid birthday time off during your birthday month.
  • 40 hours of paid Volunteer Time Off annually.
  • Free, confidential 24/7 Employee Assistance Program support.
  • Business travel protection through Zurich Travel Assist.
  • Generous referral bonus program.
  • Competitive location-specific benefits package, including medical/dental insurance, retirement or pension plans, and life or accident protection.

Interested in this position?

Apply directly on the company website

Apply Now

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