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Client Value Partner - Technology Consultant

51 minutes ago
United States
Full-time
Lead
Customer Success Manager
Project and Program Management
Apply Now
Celonis

Celonis

Celonis is a leading company in Process Intelligence and Process Mining. Their platform, powered by process mining technology, helps businesses uncover and capitalize on value opportunities within their processes quickly and at scale. By revealing and ...

IT Services
1K-5K
Founded 2011
$2400M raised
View All Jobs 14

Description

  • Develop and maintain trusted relationships with C-level internal and external stakeholders.
  • Lead strategic customer engagements and ensure they are properly staffed across cross-functional Celonis teams.
  • Own the end-to-end customer value journey and drive customer success.
  • Work with senior stakeholders to define program roadmaps and value plans.
  • Influence customer stakeholders through executive communication, product knowledge, and industry expertise.
  • Resolve customer escalations by orchestrating internal teams effectively and quickly.
  • Align Celonis delivery to the customer’s strategy and business-critical priorities.
  • Drive value realization, adoption, and high-quality project completion across accounts.
  • Organize and lead customer advisory boards and gather structured customer feedback.
  • Act as the voice of the customer and support customer advocacy, events, and thought leadership.
  • Contribute to innovation, new asset development, and value engineering playbooks and tools.
  • Mentor and coach team members and provide performance feedback to managers.

Requirements

  • Minimum 15 years of relevant experience in customer success, strategy consulting, or a related industry role.
  • MBA strongly preferred.
  • Proven experience driving measurable results through large-scale transformation programs.
  • Experience with AI-based transformation is a strong plus.
  • Deep experience with change management practices.
  • Ability to navigate large global organizations and influence through data, facts, and confidence.
  • Experience working with internal resources to design, pitch, and sell opportunities with subject matter experts.
  • Natural consultative style when engaging with senior executives.
  • Strong understanding of SaaS platforms, technology stacks, and solution design.
  • Experience in AI solution design and rollout is a plus.
  • Strong project management skills with the ability to manage multiple workstreams.
  • Strong communication skills and ability to translate Celonis use cases into customer business context.
  • Self-motivated, proactive, and able to thrive in fast-paced, collaborative, ambiguous environments.
  • Willingness to travel approximately 70%.
  • Visa sponsorship is not offered for this role.

Benefits

  • Restricted Stock Units (RSUs) and merit-based refresh grants.
  • Inclusive parental leave: 24 weeks fully paid for primary carers and 12 weeks for supporting carers.
  • Unlimited PTO in applicable regions and generous PTO globally.
  • Flexible hybrid work model.
  • 70-20-10 learning framework, mentorship programs, and access to a learning platform.
  • Subsidized Wellhub membership, mental health counseling, and Wellness Weeks.
  • Paid time off for Impact Days to volunteer for community and environmental causes.
  • Inclusive culture and participation in Inclusion Think Tank and Inclusion Days.

Interested in this position?

Apply directly on the company website

Apply Now

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