Coupa Software

Coupa Software is the premier cloud-based finance platform, empowering companies worldwide to optimize spend, boost profits, and reduce costs with a comprehensive suite of modules.

Internet Software & Services

Information Technology

1K-5K (3076)

Founded 2006

64 open positions

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Manager, IT Change Management - 11545

3 hours, 47 minutes ago

Colombia

Full-time

Senior

Project Manager

Project and Program Management

Agile JIRA

Apply Now

Coupa Software

Coupa Software is the premier cloud-based finance platform, empowering companies worldwide to optimize spend, boost profits, and reduce costs with a comprehensive suite of modules.

Internet Software & Services

1K-5K

Founded 2006

View All Jobs 64

Description

Design, document, and maintain a scalable Change Management Framework for different IT project types and levels of complexity.
Define when to lead change management directly versus coach project teams to execute it independently.
Create standardized templates, playbooks, toolkits, and intake/triage processes to support change work across projects.
Partner with project leadership to assess change scope, organizational impact, stakeholder readiness, and adoption risks.
Develop and execute communications plans, executive announcements, FAQs, intranet content, emails, and presentations for varied audiences.
Design readiness and enablement programs including training plans, job aids, support resources, workshops, and change champion networks.
Coach IT project teams and business leaders on change management best practices and stakeholder engagement.
Measure effectiveness through surveys, feedback sessions, adoption metrics, and lessons learned, and refine the framework accordingly.
Use AI tools to draft content, analyze feedback, synthesize adoption data, and improve change management outcomes.

Requirements

5–7+ years of dedicated change management experience, with a strong focus on IT and technology transformation projects.
Proven experience applying industry-standard change management frameworks across projects of varying size and complexity.
Demonstrated ability to work both hands-on and in a coaching/advisory capacity, with sound judgment on which approach is needed.
Exceptional written and verbal communication skills with the ability to translate complex technical changes into clear, human-centered content.
Expert-level presentation skills for audiences ranging from frontline employees to C-suite executives.
Experience building and managing change champion networks.
Familiarity with project management methodologies and tools such as Agile, Waterfall, Jira, and Smartsheet.
Hands-on professional experience using AI tools such as Claude, ChatGPT, Microsoft Copilot, or Gemini.
Ability to write effective AI prompts and use AI to draft communications, training materials, FAQs, presentations, and feedback analysis.
Experience using AI-powered analytics or survey tools to identify sentiment trends and patterns in qualitative feedback.
Demonstrated interest in evaluating, piloting, and operationalizing emerging AI tools for change management, communications, or learning and development.
Comfort with data and experience using AI-assisted reporting to synthesize adoption metrics for leadership.
Experience designing, documenting, and scaling reusable change management frameworks or playbooks across an organization.
Ability to tailor change management approaches by project type and complexity.
Experience creating multimedia content such as videos, infographics, or interactive guides to support change initiatives.

Benefits

Remote work arrangement.
Opportunity to work with a global, collaborative company with measurable business impact.
Inclusive and welcoming work environment with equal employment opportunity practices.
Use of cutting-edge AI and spend management technology in the workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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