Array

Array specializes in providing embedded finance products that enhance customer engagement and drive revenue growth for its clients, focusing on areas such as credit, identity protection, and offers engine solutions.

Capital Markets

Financials

51-250 (220)

Founded 2020

16 open positions

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Enterprise Client Success Manager

1 month ago

United States

Full-time

Senior

Customer Success Manager

Customer and Technical Support

Apply Now

Array

Capital Markets

51-250

Founded 2020

View All Jobs 16

Description

Manage and grow a portfolio of enterprise-scale accounts, building executive-level relationships and delivering tailored strategies aligned to client goals.
Own clients across deployment, launch, ongoing optimization, expansion, and renewal.
Proactively identify, anticipate, and resolve client issues.
Lead complex growth opportunities, including expansion into additional Array products.
Influence product roadmap decisions to improve ROI for customers and Array.
Collaborate with Product, Marketing, and Deployment teams to deliver customized solutions.
Maintain a strong understanding of industry trends, regulatory changes, and market dynamics.
Use AI tools as a default to think, build, and ship faster.

Requirements

7+ years of experience in B2B2C/B2B client success roles.
Experience owning a book of strategic accounts worth $10M+ ARR.
Experience managing client health, retention, and revenue growth.
Proven track record of managing and expanding high-impact strategic relationships.
Strong interpersonal skills with a history of retaining and growing accounts through excellent client service.
Entrepreneurial mindset and willingness to take ownership of account success.
Knowledge of the financial industry is a plus.
Interest in the growth opportunities and challenges facing financial institutions, fintechs, and credit services organizations is a plus.
Belief that AI is reshaping work and instinctive use of AI to accelerate work.

Benefits

Base salary of $150,000+ depending on experience.
Full medical, dental, and vision coverage, with premiums covered at 100% for full-time employees and 70% for dependents.
Unlimited PTO and sick leave plus 14 company holidays.
100% 401(k) match up to 4% with immediate vesting.
Generous and competitive parental leave for all parents.
$1,000 desk setup subsidy for a remote office.
$100 per month to subsidize wifi and cell phone expenses.
Summer Fridays with half-day Fridays typically from late May through the end of August.

Interested in this position?

Apply directly on the company website

Apply Now

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