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Customer Experience Manager (TOLA)

2 weeks, 5 days ago
United States
Full-time
Senior
Customer Success Manager
Project and Program Management
Apply Now
Wiz

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services
251-1K
Founded 2020
$900M raised
View All Jobs 111

Description

  • Own diverse strategic projects and initiatives focused on cloud security across internal and customer teams.
  • Collaborate with Sales, Support, Success, product, engineering, and customer stakeholders throughout the project lifecycle.
  • Build trusted relationships with customer contacts from day-to-day practitioners through the CISO level.
  • Understand each customer’s business vision, culture, and processes, with emphasis on cloud security requirements.
  • Advocate for Wiz value and influence customers to adopt secure solutions at the right time.
  • Ensure Wiz guidance and recommendations are understood and executed by the customer.
  • Advocate internally on behalf of customers to ensure their security needs are met.
  • Guide customers after onboarding through adoption stages and large-scale transformation efforts.
  • Remove blockers and help implement processes that support secure workload migrations.
  • Define training strategies and governance structures that improve adoption and security outcomes.

Requirements

  • Candidates must be located in the TOLA region (Texas, Oklahoma, Louisiana, Arkansas).
  • Applicants must have the legal right to work in the country where the position is based without visa sponsorship.
  • 5+ years of experience as a CSM, AE, PM, or in another customer-facing strategic role.
  • Proven track record of working with Fortune 100 customers in cloud-based technology environments.
  • Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels of an organization.
  • Deep understanding of Security SaaS offerings and pricing models.
  • Ability to learn Wiz’s offerings and pricing quickly and with agility.
  • Strong PM experience supporting large-scale transformations.
  • Experience with cloud security best practices is strongly preferred.
  • Experience collaborating with enterprise customers and navigating complex internal politics is preferred.

Benefits

  • Medical, dental, and vision insurance.
  • Home office setup reimbursement.
  • Flexible spending accounts.
  • Monthly connectivity reimbursement.
  • Employee Assistance Program (EAP).
  • Short- and long-term disability insurance, plus life and accident insurance.
  • 401(k) retirement savings plan with employer match.
  • Flexible paid time off plus 11 paid holidays.
  • Paid leave programs including parental, pregnancy health, medical, and bereavement leave.
  • Annual base salary range of $109,600 to $122,400 USD.
  • Potential incentive compensation.

Interested in this position?

Apply directly on the company website

Apply Now

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