Business Planning & Operations Partner - 11955

1 day, 14 hours ago
Full-time
Lead
Business Intelligence
Coupa Software

Coupa Software

Coupa Software is the premier cloud-based finance platform, empowering companies worldwide to optimize spend, boost profits, and reduce costs with a comprehensive suite of modules.

Internet Software & Services
1001-5000
Founded 2006

Description

  • Run Support and Education business reviews by preparing data, aligning actions, and contributing to quarterly Health Packs.
  • Build Support capacity plans and provide Support and Education inputs to annual operating, headcount, and capacity planning.
  • Analyze Support performance, Education performance, and learning adoption, translating findings into actionable recommendations.
  • Define and test customer-risk signals with Support, Education, and Customer Success teams for the cross-functional customer health view.
  • Partner with Business Intelligence to define reporting needs, validate deliverables, and maintain Support and Education KPI definitions.
  • Align Support and Education metrics and plans with Professional Services and Customer Success operations.
  • Develop business cases for technology and AI requests, define measurable outcomes, and track results.
  • Present findings to the CCO leadership team and mentor junior analysts.

Requirements

  • Bachelor's degree with 8+ years of experience, or Master's degree with 6+ years, in business planning, operations analytics, customer analytics, or BI within a SaaS or technology company.
  • Experience in management consulting, corporate strategy, or strategic FP&A is welcome.
  • Support, education, or enablement data experience is strongly preferred.
  • Experience building capacity or workforce planning models.
  • Advanced SQL, strong Excel or Google Sheets skills, and experience with Tableau, Looker, or Power BI.
  • Experience with scoring, segmentation, and trend analysis that drives leadership action.
  • Ability to build alignment across teams with different priorities and work independently with minimal direction.
  • Strong communication and presentation skills for director-level and senior leaders.
  • Experience using AI tools, such as Claude, to automate analysis and reporting with human review.

Benefits

  • Two company-wide paid wellness days annually.
  • Paid birthday time off during your birthday month.
  • 40 hours of paid volunteer time off each year.
  • Free, confidential 24/7 employee assistance counseling and support resources.
  • Business travel medical, safety, and emergency assistance.
  • Monetary employee referral bonuses.
  • Location-specific medical, dental, retirement or pension, and life or accident insurance benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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