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Quality Compliance & AI Operations Analyst

14 hours, 28 minutes ago
United States
Full-time
Mid Level
Operations Analyst
Quality Assurance and Testing
AWS Datadog HIPAA Looker SQL
Apply Now
Vida Health

Vida Health

Vida Health provides a comprehensive health platform that offers personalized coaching and expert guidance for individuals seeking to manage physical and mental health conditions, including weight loss and chronic disease prevention.

Health Care Providers & Services
501-1000
Founded 2013
$188M raised
View All Jobs 14

Description

  • Develop and oversee quality programs that comply with healthcare regulations, including HIPAA.
  • Use automated compliance insights and audit trends to implement training that improves service center performance.
  • Track and analyze KPIs to improve patient outcomes, operational efficiency, and service quality.
  • Design, build, and tune AWS Auto-QA prompts and rules to identify quality, sentiment, and compliance risks while reducing AI hallucinations.
  • Query interaction logs with SQL in Amazon Athena and produce weekly defect reports, CSAT analyses, and performance dashboards.
  • Manage Human-in-the-Loop QA workflows, high-risk incident review SLAs, and the QA appeals process.
  • Lead QA calibration sessions to maintain consistent scoring across manual and automated evaluations.
  • Coordinate escalation pathways for privacy or security incidents, third-party complaints, and partner coaching issues.
  • Conduct audits, risk assessments, root-cause analyses, and Lean/Six Sigma improvement initiatives across voice, chat, email, and AI-agent channels.

Requirements

  • Bachelor’s degree in Healthcare Administration, Business, Quality Management, or a related field.
  • 3–5 years of experience in healthcare quality, process improvement, and healthcare technology across voice, chat, email, and virtual or AI-agent channels.
  • Working knowledge of SQL for querying data and building reports using Amazon Athena, Looker, or similar tools.
  • Hands-on experience with contact center speech analytics, rule building, or Auto-QA tools such as AWS Contact Lens, Genesys, or Zendesk.
  • Knowledge of healthcare regulations, including HIPAA and CMS, and quality improvement methodologies such as Lean and Six Sigma.
  • Experience managing Human-in-the-Loop audit workflows, SLA tracking, and QA calibration sessions.
  • Project management experience coordinating quarterly initiatives and implementing operational change.
  • Strong analytical, root-cause problem-solving, cross-functional communication, and collaboration skills.
  • Lean Six Sigma Yellow Belt or Green Belt certification (preferred).
  • Familiarity with AI/LLM evaluation, prompt tuning, privacy-breach escalation, formal complaint resolution, Looker, or DataDog (preferred).

Benefits

  • Remote role for employees residing and authorized to work in eligible U.S. states.

Interested in this position?

Apply directly on the company website

Apply Now

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