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Customer Success Manager

1 week, 5 days ago
Canada
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Cority

Cority

Cority provides advanced EHS software solutions that integrate compliance, safety, and ESG performance, utilizing applied AI to enhance decision-making and drive sustainable performance in environmental, health, and safety management.

Chemicals
251-1K
Founded 1985
View All Jobs 17

Description

  • Own and manage post-sales customer relationships to drive platform adoption, customer satisfaction, and on-time renewals.
  • Build strong relationships with stakeholders at all levels, from end users to IT leaders and senior executives.
  • Serve as a trusted advisor by understanding customer business goals and positioning solutions to meet their needs.
  • Track customer health using usage metrics, engagement data, and regular interactions, and take action to improve account health.
  • Partner with customers to define goals and KPIs and review progress at regular intervals.
  • Analyze customer data and platform usage to identify opportunities to improve the customer experience and deepen adoption.
  • Maintain consistent communication throughout the customer lifecycle and escalate risks or issues as needed.
  • Create enthusiasm and momentum to support account expansion and long-term engagement.
  • Proactively identify new ways customers can extend platform use to solve evolving business challenges.

Requirements

  • Experience managing a portfolio of accounts and driving customer adoption, retention, and growth.
  • Experience delivering business reviews and communicating value to stakeholders at multiple levels, including senior leadership.
  • Strong understanding of customer health metrics, usage data, and success indicators.
  • Demonstrated ability to identify expansion opportunities through consultative relationship management.
  • Excellent written, verbal, and presentation communication skills.
  • Strong organizational and time management skills with the ability to manage multiple accounts and priorities.
  • Experience working cross-functionally with Sales, Product, Support, Marketing, and Professional Services teams.
  • Customer-first mindset with strong problem-solving and conflict-resolution skills.
  • Ability to build trust and establish credibility with both technical and non-technical stakeholders.
  • Self-motivated, proactive, and comfortable working in a fast-paced, evolving environment.
  • Environmental knowledge and expertise are an asset.

Benefits

  • Remote working environment with a one-time home office allowance and subsidized monthly internet allowance.
  • Competitive health benefits, dental plans, and retirement savings plan (RRSP, 401K plan etc.).
  • Annual fitness allowance.
  • Mental health support through Calm Premium meditation app and access to Talkspace.
  • Access to Udemy, internal training programs, and an annual training allowance.
  • Certifications, if applicable, and High Talent Programs.
  • Values-driven, performance-oriented, dynamic, and growth-focused culture.

Interested in this position?

Apply directly on the company website

Apply Now

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