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Senior Manager, Technical Account Management (TAM)

3 weeks, 2 days ago
North America
Full-time
Lead
Technical Account Manager
Customer and Technical Support
Cybersecurity Salesforce SIEM
Apply Now
Corelight

Corelight

Corelight provides an Evidence Based NDR and Threat Hunting Platform that offers complete network visibility, advanced analytics, rapid investigations, and expert threat hunting services. By transforming network and cloud activity into actionable evide...

IT Services
251-1K
Founded 2013
$84M raised
View All Jobs 8

Description

  • Lead, mentor, and develop a global team of Technical Account Managers and senior individual contributors.
  • Set operational objectives and career pathways for the TAM organization.
  • Design and drive global strategies to increase product adoption and reduce churn risk.
  • Partner with Sales, Engineering, Product Management, and Marketing to align customer needs and product roadmaps.
  • Establish and improve global operating metrics, resource allocation, and tracking methods.
  • Serve as the escalation point for complex technical issues and major customer satisfaction concerns.
  • Coordinate cross-functional resources to resolve high-priority customer issues quickly and durably.
  • Maintain deep expertise in Corelight’s offerings and adjacent enterprise technologies, including SIEMs, SOAR tools, and major cloud providers.

Requirements

  • 10+ years of experience in customer success, technical account management, or technical leadership in an enterprise software environment.
  • 5+ years of direct people management experience leading global or multi-regional technical teams.
  • 5+ years of direct experience in Technical Account Management, Systems/Sales Engineering, or advanced Enterprise Technical Support.
  • Experience using customer success and CRM platforms such as Salesforce, Gainsight, or Client Success to build forecasting models and track organizational health.
  • 6+ years of experience in the cybersecurity industry is highly preferred.
  • A degree in Computer Science, Cybersecurity, or a related technical field, or equivalent practical experience.
  • Strong ability to translate complex technical concepts into clear strategic communication for technical and executive audiences.
  • Extensive experience working directly with strategic enterprise customers in a consultative capacity.
  • Proven ability to use KPIs and OKRs to guide strategy, resource planning, and executive reporting.
  • Strong organizational, scheduling, and change-management skills in a fast-paced, collaborative environment.

Benefits

  • Compensation range of $213,000 to $287,000 USD per year.
  • Commission-based or discretionary bonus may be included depending on role seniority.
  • Equity compensation is included.
  • Additional benefits are provided.
  • Collaborative, inclusive, and geographically distributed work culture.
  • Exposure to a fast-growing network detection and response company backed by leading venture investors.

Interested in this position?

Apply directly on the company website

Apply Now

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