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Technical Account Manager, Automattic Special Projects Team

2 months, 2 weeks ago
Anywhere
Full-time
Senior
Technical Account Manager
Customer and Technical Support
DNS E-commerce Linear SEO WooCommerce WordPress
Apply Now
Automattic

Automattic

Automattic, Inc. is a web development company founded in August 2005, known for WordPress.com, WooCommerce, Jetpack, and other products. With over 1,500 employees in 84 countries, Automattic is dedicated to making the web a better place through its inn...

Internet Software & Services
1K-5K
Founded 2005
$617M raised
View All Jobs 2

Description

  • Drive partner adoption of WordPress and Automattic products and services.
  • Resolve incoming partner requests with precision and care.
  • Collaborate with partners to define website functionality and own delivery, timelines, and outcomes.
  • Work through WordPress and WooCommerce configuration, setup, and site building.
  • Lead high-touch deployments and launches, including DNS setup, domain transfers, data migrations, and integrations.
  • Act as the voice of the customer for product teams by surfacing bugs and opportunity areas.
  • Build close partner relationships to understand business needs and technical challenges.
  • Troubleshoot technical and editor-facing issues, resolving root causes when possible and escalating when needed.
  • Translate partner requests into concrete WordPress-focused requirements and tasks.
  • Respond to urgent incidents on partner sites with speed and attention to detail.

Requirements

  • Advanced WordPress admin expertise, including understanding how plugins and themes interact.
  • Comfort using the Site Editor to modify patterns and page templates.
  • Strong background in DNS, web accessibility, site performance, technical SEO, and ecommerce.
  • Excellent written and verbal English communication skills.
  • Ability to triage requests and escalate outside-scope work appropriately.
  • Demonstrated ability to manage work independently while adapting to new and competing priorities.
  • Comfort creating structure in ambiguous situations and pursuing a clear path forward.
  • Strong problem solving, conflict resolution, and context-switching skills.
  • Ability to distill goals and wishlists into concrete next steps.
  • Experience with AI-driven productivity, with examples to demonstrate it.
  • Bonus: contributed to an open source project.
  • Bonus: used Linear as a project or product management tool.
  • Bonus: read Unreasonable Hospitality.
  • Bonus: supported or run a WooCommerce store.

Benefits

  • Salary range of $85,000-$130,000 USD.
  • Fully remote company.
  • Open vacation policy.
  • Pay in local currency.
  • Global salary range regardless of location.
  • Access to country-specific benefits.
  • Accommodations available during the application and interview process.

Interested in this position?

Apply directly on the company website

Apply Now

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